XTN-D14A583 | CUSTOMER SUPPORT ADVOCATE

Wantable fuels self-confidence personally and professionally.

We are looking for Customer Service Advocates in the Philippines who love helping people, solving problems, and creating positive customer experiences through clear communication and fast action. In this role, you will own customer conversations end-to-end, resolve issues efficiently, and act as the voice of the customer across the business.

This is a high-ownership, execution-focused role where your work directly impacts customer retention, satisfaction, and trust.

This role supports U.S. operations; requires night-shift availability within 9:00 PM – 11:00 AM PHT (Weekdays) and 11:00 PM – 8:00 AM PHT (Weekends).

How We Work at Wantable

• We trust you to own your work and your decisions.
• We keep processes lean and avoid unnecessary bureaucracy.
• We value results, accountability, and continuous improvement over titles or tenure.
• We work hard because our work directly impacts real people.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

What You’ll Do (Customer Service Focus – 75%)

• Own customer email conversations related to orders, accounts, billing, and deliveries.
• Write clear, empathetic, and thoughtful responses that resolve issues quickly and correctly.
• Make independent decisions using policies, data, and customer context, escalating only when necessary.
• Proactively retain customers by navigating challenges, addressing objections, and inviting reconsideration of cancellations.
• Support claims, refunds, replacements, and collections-related workflows with accuracy and care.
• Meet or exceed quality, accuracy, and response-time performance metrics.

Styling & Operational Support (25%)

• Support basic styling-related service tasks and quality checks when needed.
• Use customer profiles, feedback, and order history to inform service decisions.
• Navigate internal systems confidently and adapt quickly to process or tool changes.
• Maintain operational accuracy while working efficiently across multiple tools.

• Strong written English communication skills with attention to tone and clarity.
• Proven ability to empathize with customers and advocate for their needs.
• Comfort making quick decisions in a fast-paced, deadline-driven environment.
• A data-aware mindset. You use metrics and feedback to improve performance.
• Ability to learn internal tools quickly and manage time independently.
• Bachelor’s degree.

• Experience in customer service, ecommerce, retail, or fashion.
• Familiarity with Google Workspace tools.
• Experience using Apple products or customer support platforms.