NetSuite Finance & Customer Support Specialist

Customer Support & NetSuite Specialist

Are you highly proficient in NetSuite? Stamp Staff is hiring a Customer Support & NetSuite Specialist to manage sales orders, invoices, and customer records in NetSuite for our client, while also handling customer calls.

NetSuite experience required. This role is not for beginners or basic data entry. You must be very proficient in NetSuite.

Responsibilities

• Process sales orders, invoices, and customer statements in NetSuite.
• Set up and update customer records, contacts, and case notes in NetSuite.
• Support accounting tasks such as reconciling information between orders, invoices, and customer accounts.
• Answer incoming calls and make outgoing calls for inquiries, follow-ups, and coordination.
• Check order status, fulfillment, and shipping details in NetSuite for callers.
• Use NetSuite saved searches and reports to find information quickly and share updates with the team.
• Log support cases in NetSuite, track follow-ups, and escalate issues when needed.
• Keep call notes and records complete, accurate, and up to date.

Qualifications

• Experience handling incoming and outgoing calls in a customer support or admin role.
• Hands-on NetSuite experience with customer records, sales orders, saved searches/reports, and support cases.
• Working knowledge of NetSuite's financial features, such as invoices, customer statements, and reconciliations.
• Strong spoken and written English with a friendly, professional phone manner.
• Excellent record-keeping, organization, and attention to detail.
• Reliable follow-through on every call and task.

We Offer

• Top-of-the-industry training
• Paid Time Off
• HMO coverage for you + 1 dependent

Compensation: $700