Role overview

Qualifications

10+ years of Salesforce platform experience, including at least 5 years in a delivery lead or architect role.
Proven experience across multiple Salesforce Clouds (Sales, Service, Revenue/CPQ, Data Cloud, and Experience).
Strong hands-on expertise with Apex, LWC, Flow, and integration frameworks (REST/SOAP APIs) and CI/CD deployment strategies.
Experience integrating Salesforce with ERP and eCommerce systems and working within enterprise architecture frameworks (TOGAF, Zachman).

Responsibilities

Lead and scale the Salesforce Center of Excellence (CoE) and internal delivery practice; define delivery frameworks, governance models, coding standards, and best practices; mentor and grow a team; align Salesforce strategy with business goals.
Lead end-to-end Salesforce implementations across Sales Cloud, Service Cloud, Revenue Cloud (CPQ/Billing), and Data Cloud; define architectures, data models, and integration patterns; drive solution design and ensure on-time delivery; partner with stakeholders.
Design and manage integrations between Salesforce and ERP systems (e.g., SAP, Oracle, NetSuite) and eCommerce platforms (Shopify, Adobe Commerce, Salesforce Commerce Cloud); utilize API frameworks and middleware (MuleSoft) and event-driven patterns.
Provide technical leadership by staying current with Salesforce innovations (AI, Data Cloud, automation); advise on scalability, security, and performance; contribute to accelerators, reusable components, and IP assets.

Key facts

Remote from: Anywhere
Full time
Senior (5-10 years)
English

Other skills

Collaboration
Communication
Leadership
Strategic Thinking
Mentorship

About the company

Omni Reach

Information Technology & Services

Welcome to Omni Reach - Your Gateway to SAP Cloud Commerce Excellence!At Omni Reach, we stand as a pioneering force, dedicated to propelling e-commerce businesses through their pivotal growth stage with our unmatched SAP Commerce Cloud services. From the enchanting beaches of Florida, US, to the vibrant tech hub of Bangalore, India, our global footprint allows us to extend our exceptional solutions to clients across the world.Our dynamic team of SAP Commerce Cloud Professionals breathes life into the digital realms of commerce. We are more than just a company; we are a collective of visionaries who have mastered the art of turning possibilities into achievements.Navigating the ever-evolving landscape of e-commerce demands more than just innovation – it requires a symphony of precision and insight. Here at Omni Reach, we've orchestrated a team of trailblazers who hold the compass to commerce's future. Our professionals are not merely skilled; they are connoisseurs of transformation, armed with the wisdom to sculpt digital ventures into success stories.At the heart of our endeavor lies our commitment to empowering businesses with unparalleled SAP Commerce Cloud expertise. Our services encompass a spectrum of support, consultation, and guidance, all meticulously designed to optimize your commerce journey. We understand that every digital footprint is unique, which is why our solutions are crafted like pieces of art – distinct, impactful, and tailor-made.As you step into the world of Omni Reach, you're not just accessing services; you're unlocking a realm of digital metamorphosis. Join hands with us to redefine your e-commerce trajectory. Let's soar to new heights together, harnessing the power of SAP Commerce Cloud, and scripting the future of digital success.Welcome to Omni Reach – where commerce meets its digital zenith.

Company details

Company typeScaleup

IndustryInformation Technology & Services

Company size51 - 200

Links

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Job description

This is a remote position.

We are seeking a dynamic Salesforce Delivery Manager & Technical Architect to lead our Salesforce initiatives and build a best-in-class Salesforce practice within our organization. This role requires a strategic thinker and hands-on leader who can oversee multi-cloud Salesforce implementations, define technical architectures, drive delivery excellence, and scale the internal Salesforce team.

The ideal candidate will combine deep technical expertise in Salesforce with enterprise architecture knowledge and business acumen to drive successful outcomes across Sales, Service, Revenue, and Data Clouds — as well as integrations with ERP and eCommerce systems.

Key Responsibilities

Salesforce Practice Leadership
Establish and scale the Salesforce Center of Excellence (CoE) and internal delivery practice.
Define delivery frameworks, governance models, coding standards, and technical best practices.
Mentor and grow a team of Salesforce developers, admins, and consultants.
Collaborate with leadership to align Salesforce strategy with business goals.
Delivery & Architecture Ownership
Lead end-to-end Salesforce implementations across Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), and Data Cloud.
Define enterprise-grade technical architectures, data models, and integration patterns.
Drive solution design, oversee development, and ensure successful delivery on time and within scope.
Partner closely with functional consultants, business stakeholders, and technical teams.
Integration & Enterprise Architecture
Design and manage integrations between Salesforce and ERP systems (e.g., SAP, Oracle, NetSuite) and eCommerce platforms (e.g., Shopify, Adobe Commerce, Salesforce Commerce Cloud).
Ensure Salesforce aligns with broader enterprise architecture and IT governance standards.
Leverage API frameworks, middleware (e.g., MuleSoft), and event-driven architecture.
Innovation & Technical Leadership
Stay ahead of Salesforce ecosystem innovations — including AI, Data Cloud, and automation features.
Provide thought leadership around Salesforce scalability, performance optimization, and security.
Contribute to solution accelerators, reusable components, and IP assets.

Requirements

10+ years of total experience with Salesforce platform — including at least 5 years in a delivery lead or architect role.
Proven experience across multiple Salesforce Clouds (Sales, Service, Revenue/CPQ, Data, Community/Experience).
Strong hands-on experience with Apex, LWC, Flow, and integration frameworks (REST/SOAP APIs).
Deep understanding of Salesforce data model, security model, and deployment strategy (CI/CD).
Expertise in integrations with ERP and eCommerce systems.
Working knowledge of enterprise architecture frameworks (TOGAF, Zachman, etc.).
Experience in leading end-to-end Salesforce project delivery — from discovery to post go-live support.
Prior experience in building or scaling Salesforce teams or practices within a company or consultancy.
Salesforce certifications such as:
Salesforce Certified Technical Architect (CTA) – Preferred
Application Architect / System Architect
Sales Cloud, Service Cloud, Revenue Cloud, and Data Cloud certifications

Soft Skills

Exceptional leadership and communication skills. Comfortable leading discovery discussions with C and VP level stakeholders.
Strong client management and stakeholder engagement abilities.
Strategic thinker with an execution-oriented mindset.
Passion for mentoring and developing teams.

Benefits

Opportunity to grow and lead a Salesforce practice from the ground up.
Exposure to enterprise-scale digital transformation projects.
Work with Fortune 500 customers.
Collaborative and innovation-driven culture.
Continuous learning and professional certification support.