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Level 3 MSP Engineer

DistantJob

Role overview

Qualifications

  • MSP background with experience supporting multiple clients simultaneously in a managed services provider setting
  • Proficiency in time tracking and project estimation
  • Microsoft 365 Core Expertise (SharePoint Online, Intune/Autopilot, PowerShell automation, email migrations and DNS management; Defender and Purview security; tenant hardening)
  • Exceptional English communication skills including verbal, written, and documentation, with experience using ticketing systems

Responsibilities

  • Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
  • Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
  • Resolve escalated technical issues with systematic troubleshooting approaches
  • Create comprehensive documentation and communicate effectively with clients at all technical levels; participate in project planning, scope management, and timeline development

About the company

DistantJob logo

DistantJob

Staffing & Recruiting

There are three main challenges when hiring remotely. DistantJob was built purposefully to solve those challenges. They are: 1. Finding Global Talent By employing a diverse group of people from all around the world, who speak to developers in their own language — doubly so, because our recruiters are fluent both in the developer’s local language as in their technical language — DistantJob can globalize local talent pools that regular companies would never have access to. 2. Vetting Remote Talent You need three things from a candidate: for them to have the hard and soft skills to thrive in their position; for them to be the cultural fit that will thrive in your team; and for them to have the particular set of skills required to thrive working remotely. DistantJob has over a decade of experience vetting for those, and what’s more — we take the time to meet you and your team to get to know you and determine the perfect cultural fit. 3. Taking Care of Remote Employees One of the major nuisances that companies face when hiring remotely is scaling their local HR operations globally. By acting as the employer of record in the candidate’s country, DistantJob handles all contracts, payment, and HR needs, keeping your people happy and your operation lean. Much like our recruitment team, we have legal and accountant experts worldwide who get your and your people the best conditions available wherever they live.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size51 - 200

Links

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Job description

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

 This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

What will your responsibilities be?

  • Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
  • Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
  • Resolve escalated technical issues with systematic troubleshooting approaches
  • Create comprehensive documentation and communicate effectively with clients at all technical levels
  • Participate in project planning, scope management, and timeline development

What skills will you need?

  • MSP Background

    Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
    Proficiency in time tracking and project estimation

     

  • Microsoft 365 Core Expertise

    SharePoint Online: Template deployment and Teams integration
    Intune/Autopilot: Device management and policy configuration
    PowerShell: Regular scripting for automation and troubleshooting
    Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
    Security: Microsoft Defender and Purview experience preferred
    Compliance: M365 tenant hardening and security best practices

     

  • Communication & Collaboration
    Exceptional English communication skills (verbal, written, documentation)
    Experience with ticketing systems and professional client interaction

Preferred Additional Skills

  • Security services: vulnerability scanning, DLP, zero trust principles
  • Virtualization: Azure Virtual Desktop, Docker, VMs
  • SASE and SIEM/SOAR concepts

Professional Attributes

  • Continuous learner: Actively engaged in training, certifications, or professional communities
  • Adaptable: Flexible approach to changing requirements while maintaining quality
  • Results-focused: Prioritizes client outcomes over technology deployment
  • Detail-oriented: Systematic documentation and delivery processes

Work Requirements

  • Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
  • Flexibility: Responsive during client emergencies

What We Offer

  • Tight-knit team of experienced technical professionals
  • Exposure to diverse technologies and industries
  • Long-term growth potential with performance-based advancement
  • Opportunity to make meaningful improvements to client environments

if this sounds right for you, use the form below to apply!

 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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