Key Facts

Remote From:

Kansas (USA)

Category: Technical Support Specialist

Full time

Senior (5-10 years)

English

Hard Skills

Help Desk Support Active Directory Endpoint Security RemedyForce (Ticket Management Software) Antivirus Software Network Troubleshooting fastText Autotask PSA Adobe XD

Other Skills

•
Troubleshooting (Problem Solving)
•
Microsoft Windows
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Customer Service
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Communication
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Time Management
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Problem Solving

Roles & Responsibilities

6 months to 1.5 years of experience in a helpdesk or IT support role
Native English speaker
Available to work Monday–Friday, 8 am–5 pm US Central Time
Proven experience communicating with customers across multiple platforms

Requirements:

Be the first point of contact for client issues via phone, email, and automated alerts
Triage tickets: identify the problem, assess severity, and escalate when needed
Keep clients updated throughout the resolution process
Document everything in IT Glue

DistantJob

Human Resources, Staffing & Recruiting

About DistantJob

There are three main challenges when hiring remotely. DistantJob was built purposefully to solve those challenges. They are: 1. Finding Global Talent By employing a diverse group of people from all around the world, who speak to developers in their own language — doubly so, because our recruiters are fluent both in the developer’s local language as in their technical language — DistantJob can globalize local talent pools that regular companies would never have access to. 2. Vetting Remote Talent You need three things from a candidate: for them to have the hard and soft skills to thrive in their position; for them to be the cultural fit that will thrive in your team; and for them to have the particular set of skills required to thrive working remotely. DistantJob has over a decade of experience vetting for those, and what’s more — we take the time to meet you and your team to get to know you and determine the perfect cultural fit. 3. Taking Care of Remote Employees One of the major nuisances that companies face when hiring remotely is scaling their local HR operations globally. By acting as the employer of record in the candidate’s country, DistantJob handles all contracts, payment, and HR needs, keeping your people happy and your operation lean. Much like our recruitment team, we have legal and accountant experts worldwide who get your and your people the best conditions available wherever they live.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

No, 'have you tried turning it off and on again?' is not beneath you here — it's literally step one...

We're looking for a Tier 1 Help Desk Specialist who combines a great attitude with a genuine passion for helping people. This is an entry-level role with constant client interaction, supporting small to mid-sized businesses and keeping their technology running smoothly.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Attitude and customer service come first. Technical skills and tools can be taught — what matters most is genuinely enjoying helping people, staying calm under pressure, and bringing a strong work ethic. Don't have experience with the exact software listed below? Apply anyway! The one thing we really need is some prior experience in a support/helpdesk role.

📍 On-site, Kansas City | Fridays WFH, with a possible 2nd remote day based on team performance.

Responsibilities

Be the first point of contact for client issues via phone, email, and automated alerts.
Triage tickets: identify the problem, assess severity, and escalate when needed.
Keep clients updated throughout the resolution process — no one likes radio silence.
Configure and deploy new workstations; migrate data and applications.
Troubleshoot Windows PCs, servers, and common hardware issues.
Support Active Directory, DNS, file/folder security, print servers, and certificates.
Monitor and troubleshoot client LAN environments.
Assist with endpoint security (BitDefender, Blackpoint) and email management (OpenText/AppRiver).
Document everything in IT Glue — seriously, everything.
Perform occasional on-site visits to client locations using a company vehicle to assist with hardware, installations, or hands-on troubleshooting.

Requirements

6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP or in a role supporting multiple clients simultaneously.
Native English speaker — this is a deal breaker. You'll be on the phone with clients daily and need to communicate clearly and professionally at all times.
Available to work Monday–Friday, 8 am–5 pm US Central Time.
Proven experience communicating with customers across multiple platforms (phone, email, ticketing systems).
Hands-on experience with RMM, PSA/ticketing, and documentation platforms (we use NinjaOne, Autotask, and IT Glue).
Windows OS experience in Workgroup and Domain environments; ability to set up PCs and migrate data.
Working knowledge of Office 365, Adobe, and common Windows apps.
Endpoint security and antivirus experience (BitDefender preferred).
Familiarity with email management platforms like OpenText (AppRiver).
Hardware troubleshooting at the subassembly level (hard drives, power supplies, GPUs, etc.).
Windows Server: Active Directory, DNS, file/folder security, certificates, and print servers.
Virus removal, spam mitigation, and LAN troubleshooting.
Valid driver's license and current auto insurance— on-site client visits are a shared team responsibility. A company vehicle is provided.