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Customer Service Representative | موظف خدمة عملاء

Khana Jobs

Key Facts

Remote From: 
Anywhere
Full time
English

Other Skills

  • •
    Customer Service
  • •
    Interactive Communications
  • •
    Basic Internet Skills
  • •
    Professionalism
  • •
    Teamwork
  • •
    Communication
  • •
    Problem Solving

Roles & Responsibilities

  • Strong communication and problem-solving skills.
  • Ability to work independently and manage multiple inquiries.
  • Basic computer skills and familiarity with communication tools.
  • Customer-focused mindset and professional attitude.

Requirements:

  • Respond to customer inquiries via phone, email, and messaging apps.
  • Provide accurate information about services and resolve customer issues.
  • Record and update customer interactions in the system.
  • Ensure high-quality customer service and maintain a professional tone.

Job description

Position Title | المسمى الوظيفي:

Customer Service Representative | موظف خدمة عملاء

Location | الموقع:

Remote Work from Home | عن بُعد العمل من المنزل

Employment Type | نوع العمل:

Part-Time | دوام جزئي

Job Overview | نظرة عامة عن الوظيفة:

We are seeking a Customer Service Representative to manage customer inquiries and provide support via various communication channels. | نبحث عن موظف خدمة عملاء للتعامل مع استفسارات العملاء وتقديم الدعم عبر قنوات الاتصال المختلفة.

This is a remote role, ideal for individuals looking for flexible work. | هذه وظيفة عن بُعد، وهي مناسبة لمن يبحث عن عمل مرن.

In addition to the base salary, there is an incentive-based percentage for meeting performance goals. | بالإضافة إلى الراتب الأساسي، هناك نسبة تحفيزية على الأداء.

Key Responsibilities | المهام:

  • Respond to customer inquiries via phone, email, and messaging apps. | الرد على استفسارات العملاء عبر الهاتف، البريد الإلكتروني، وتطبيقات المراسلة.
  • Provide accurate information about services and resolve customer issues. | تقديم معلومات دقيقة حول الخدمات وحل مشكلات العملاء.
  • Record and update customer interactions in the system. | تسجيل وتحديث تفاعلات العملاء في النظام.
  • Ensure high-quality customer service and maintain a professional tone. | ضمان تقديم خدمة عملاء عالية الجودةوالحفاظ على نبرة مهنية.
  • Collaborate with the team to improve processes and customer satisfaction. | التعاون مع الفريق لتحسين العمليات ورفع رضا العملاء.

Requirements | المتطلبات:

  • Strong communication and problem-solving skills. | مهارات تواصل وحل مشكلات قوية.
  • Ability to work independently and manage multiple inquiries. | القدرة على العمل بشكل مستقل والتعامل مع استفسارات متعددة.
  • Basic computer skills and familiarity with communication tools. | مهارات حاسوبية أساسية ومعرفة بأدوات التواصل.
  • Customer-focused mindset and professional attitude. | تركيز على العملاء وسلوك مهني.

Compensation | الراتب:

200,000 IQD per month + Performance-based incentive percentage. | 200,000 دينار عراقي شهريًا + نسبة تحفيزية على الأداء.
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