Role overview

Qualifications

High School Diploma or GED or equivalent
Excellent English communication skills (oral and written) and attention to detail
Advanced computer skills including Excel and Google Docs/Spreadsheets; typing 30-50 WPM
Experience working in a remote environment

Responsibilities

Handle inbound and outbound calls and emails to assist clients with account matters (orders, errors, billing, cancellations) and serve as liaison between Local Splash and clients
Update client accounts, perform data entry, and support daily operations; track key metrics
Provide proactive client support through calls and follow-ups; respond to voice messages and emails
Identify issues and escalate to the appropriate teams to ensure timely and accurate resolution

Key facts

Remote from: Anywhere
Full time
Customer Service Representative (B2B)
English, Spanish

Hard skills

Operations Administration Maintenance And Provisioning (OAMP) Data Entry Account Management Issue Management Billing Tracking Systems (Geolocation) Error Detection And Correction Order Management Remote Administration Google Docs Google Ads Online Communication

Other skills

Customer Service
Microsoft Excel
Sales Acumen
Voicemail
Computer Literacy
Google Sheets
Quality Control
Multitasking
Detail Oriented
Communication

About the company

Local Splash - Local SEO Company

Digital Marketing & SEO Agencies

Local Splash is the leading local SEO service that specializes in getting our clients high rankings in local search engine results. We achieve high rankings for our clientele by submitting accurate, current and applicable business information about their company to popular and trusted online directories and destinations. Local Splash provides a complete suite of local online marketing solutions for every type of business - from individual locations to national chains and franchise. Local Splash is a product of Relevant Ads, Inc and is headquartered in Orange County, CA.

Company details

Company typeSME

IndustryDigital Marketing & SEO Agencies

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

We are seeking a Customer Service agent who is responsible for being the “face” of Local Splash. This job entails answering inbound calls and proactively assisting clients with all account matters i.e. orders, errors, account questions, billing, cancellations, and other queries. This individual acts as a liaison between Local Splash and our clients.

*This is a full-time, 100% remote opportunity. Monday - Friday from 7am - 4pm (PST)*

Responsibilities and Duties:

Provide support to client incoming & outgoing phone calls & emails
Respond to client voice messages & emails
Account Updates
Data Entry
Daily Operations
Proactive Support with Client Calls
Track Metrics & Data
Issue Identification and Escalation

Desired Skills:

Excellent communication - in English
Advanced computer and multi-tasking ability
Excellent English writing skills and attention to detail
Experience working in a remote environment

Preferred Skills:

Google Ads Certified
Advanced knowledge of local SEO
Background in Quality Control
Basic knowledge of Google Docs and Spreadsheets
Google Ads knowledge/background
Excellent communication skills - in Spanish

Requirements:

Type 30-50 WPM
Sales experience/ability
Excellent communication skills
Advanced computer skills
Customer support skills
Advanced knowledge of Excel
Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner
High School Diploma (or GED or High School Equivalence Certificate)

Local Splash is an equal opportunity employer. We embrace diversity and we are committed to creating a versatile and fun environment for all employees.