Job description

This is a remote position.

What You'll Be Doing

• Respond to customer inquiries and complaints via phone, email, and chat in a professional and courteous manner

• Troubleshoot and resolve customer issues in a timely and effective manner

• Maintain accurate records of customer interactions and follow-up actions

• Provide feedback and recommendations to management to improve customer experience.

• Collaborate with cross-functional teams to ensure seamless customer service

• Continuously learn and stay up-to-date with company policies, products, and services

What We're Looking For

• At least SHS Graduate or High school diploma (Old Curiculum) with six months of relevant experience preferred

• Courteous with strong customer service orientation or College Undergrad or College Graduate.

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

JO-202547: Customer Service Representative

Role overview