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Tracking Coordinator - Day Shift - Remote - Colombia

Virtual Professional

Role overview

Qualifications

  • Experience building and maintaining relationships with partner carriers
  • Proactive problem identification and ability to address delays and issues
  • Excellent communication skills with professional telephone etiquette
  • Bilingual (English/Spanish) proficiency

Responsibilities

  • Build and maintain relationships with partner carriers
  • Monitor loading, unloading and appointments; follow up with customers regarding delays, missed appointments and late arrivals
  • Identify potential problems before they occur
  • Communicate delays, accidents and other issues immediately to Account Operations and Carrier Sales Teams

Key facts

  • Remote from: Colombia
  • Full time
  • English

Hard skills

Carrier Management Problem Management Stakeholder Communications Customer Inquiries KPI Management Continuous Improvement Process Positive Psychology

Other skills

  • Incident Reporting
  • Entrepreneurship
  • Professionalism
  • Teamwork
  • Team Management

About the company

Virtual Professional logo

Virtual Professional

Human Resources, Staffing & Recruiting

Company details

Company typeSME
IndustryHuman Resources, Staffing & Recruiting

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

This is a remote position - Tracking Coordinator - Day Shift

As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers

Requirements

  • Building and maintaining relationships with partner carriers
  • Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
  • Identifying potential problems before they occur
  •  Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
  • Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
  • Assist other team members when required.


Benefits

  • 100% remote
  • Schedule: Day Shift - Monday - Friday 8:00 AM - 5:00 PM EST
  • This it's a Bilingüal Position
  • 40 hours per week
  • We provide the equipment
  • Culture of Respect, Expertise, Collaboration and Entrepreneurship
  • Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is Celebrated!
  • If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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