Experience building and maintaining relationships with partner carriers
Proactive problem identification and ability to address delays and issues
Excellent communication skills with professional telephone etiquette
Bilingual (English/Spanish) proficiency
Requirements:
Build and maintain relationships with partner carriers
Monitor loading, unloading and appointments; follow up with customers regarding delays, missed appointments and late arrivals
Identify potential problems before they occur
Communicate delays, accidents and other issues immediately to Account Operations and Carrier Sales Teams
Job description
This is a remote position.
This is a remote position - Tracking Coordinator - Day Shift
As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers
Requirements
Building and maintaining relationships with partner carriers
Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
Identifying potential problems before they occur
Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
Assist other team members when required.
Benefits
100% remote
Schedule: Day Shift - Monday - Friday 8:00 AM - 5:00 PM EST
This it's a Bilingüal Position
40 hours per week
We provide the equipment
Culture of Respect, Expertise, Collaboration and Entrepreneurship
Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is Celebrated!
If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!
