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Account Manager

Roles & Responsibilities

  • Strong customer relationship management skills with a background in technology sales and understanding of Client solutions.
  • Experience in Channel/Enterprise sales with OEMs, resellers, SIs, VARs and distributors, with exposure to distributors and MNCs.
  • 3-5 years of experience in Partner/Account management or sales or similar roles, with ability to work in a cross-matrix organization.
  • Excellent relationship management and verbal/written English communication; ability to identify market opportunities and develop/execute plans; proficient in Microsoft Office; SFDC and Power BI experience preferred.

Requirements:

  • Collaborate with external teams and channel partners to drive product adoption in the SMB segment and run client-focused campaigns, training, and incentive programs.
  • Develop aligned annual account plans for partner accounts and ensure execution; support partner sales teams with tools, assets, and messaging tailored to Client solutions.
  • Manage Partner Program deployment (CM) and activation with quarterly forecasts; implement go-to-market and sales-out strategies to grow Client revenue and share; build relationships with Account Managers/PBMs and ecosystem partners such as Microsoft.
  • Be the face of Client, building strong stakeholder relationships; ensure partner sales staff are trained and confident in articulating the Client value proposition to end customers; identify end-customer challenges with partners and apply Solution Selling to address technology pain points.

Job description

  • Collaborate with external team to drive Product in the SMB segment
  • Collaborate with channel partners to run Client focused campaigns, training and incentive programs
  • Support partner sales teams with tools assets and messaging tailored to Client solutions.
  • Develop aligned annual account plans for Partner Accounts and ensure agreed plans are implemented and executed
  • Manage Client Partner Program deployment (CM) and activation along with quarterly forecast
  • Implement go-to-market and sales-out strategies to grow Client revenue and share within nominated accounts
  • Be the face of Client company, building strong connections with all stakeholders
  • Ensuring Partner sales staff are trained and confident in articulating the Client value proposition to their end customers
  • Working with the Partner, identify end customer challenges and help to insert a compelling Client value proposition to address technology pain points (Solution Selling)
  • Build strategic relationships with Account Managers/PBMs
  • Leverage business relationships with ecosystem partners such as Microsoft and others.

PREFERRED EXPERIENCE:

The CM/BDM will ideally have the following attributes:

  • Demonstrated having developed strong customer relationship management skills
  • An established background in technology sales, ideally with an understanding of Client solutions
  • Have previous experience working in the Channel/Enterprise with OEMs, resellers, SIs, VARs and distributors.
  • Demonstrated effectiveness working in a cross-matrix organization
  • 3-5 years experience as a Partner/Account management / Sales or similar role (experience with dealing with distributors and MNCs looked upon favorably).
  • Excellent relationship management skills
  • Verbal and written communication skills in English
  • Ability to identify market opportunities, develop & execute plans and execute plans
  • Proficiency in Microsoft Office Suite – Teams, Outlook, Excel, PowerPoint & Word.
  • Experience in using SFDC & Power BI reports looked upon favorably


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