Logo for Easy Outsource

Corporate Travel Agent

Role overview

Qualifications

  • 1-3 years of experience using GDS/Travelport systems
  • Proven track record in customer service with the ability to resolve issues promptly
  • Strong communication and problem-solving skills
  • Quick learner capable of mastering new technologies and systems within 1-3 months training

Responsibilities

  • Provide immediate assistance to travellers facing issues such as flight cancellations, delays, and hotel changes
  • Handle after-hours calls, focusing on efficient problem resolution and exceptional customer service
  • Interpret traveller profiles and adhere to company policies, including spending limits
  • Independently manage incoming call volume, especially during peak holiday seasons

About the company

Easy Outsource logo

Easy Outsource

Outsourcing & Offshoring

As a business owner, there comes a time when you’re faced with a chicken or egg situation.Your business is growing fast, so your need for talent is increasing. But finding, training, and managing new people requires time.Time you don’t have, because you’re busy with the onslaught of new work.So you try to hire more but your team can’t find people you need fast enough.Worst of all… you’ve tried delegating & even outsourcing before and it didn’t work. It’s hard to find people to mesh with your team, and it’s even harder to manage them remotely.As an outsourcing company, our goal isn’t just to find you workers. We’ll find you that perfect match.Because unlike other outsourcing companies, Recruitment is in our DNA. With a combined 47 years of experience recruiting for finance, tech, marketing, SaaS, & the healthcare sector, EasyOutsource partners with fast-growing companies to provide diverse, & top-notch talent not just in North America but worldwide.Our easy Triple-C formula of Caliber talent, Client-focused approach, & Cost-effective service solves the hassle of finding talented remote workers.So if you want to> Hire at scale, while keeping costs low> Find specialized skills too expensive in your area> Stay innovative with a diverse team> Find remote workers sans the challenges of managing themApply for a consultation with one of our talent experts:https://www.easy-outsource.com/Let’s see if we’re a good fit. We’ll ask questions about your business — your goals, challenges, & hiring requirements.Our experts will explain our criteria in matching offshore talent with different businesses, & answer questions you may have. The goal is to understand your goals and management style to see if we can collaborate.After that, they’ll go back to our team with your requested talent profile so we can start sourcing a candidate.If you’re ready for new team members at half the cost (& headaches), let’s talk https://www.easy-outsource.com/

Company details

Company typeStartup
IndustryOutsourcing & Offshoring
Company size11 - 50

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.


The Corporate Travel Agent will support travellers experiencing issues outside of regular business hours. The agent will assist with rebooking flights, arranging hotel accommodations, resolving billing disputes, and addressing other concerns to ensure smooth travel experiences for corporate clients.

Responsibilities:

  • Provide immediate assistance to travellers facing issues such as flight cancellations, delays, and hotel changes.
  • Handle after-hours calls, focusing on efficient problem resolution and exceptional customer service.
  • Interpret traveller profiles and adhere to company policies, including spending limits.
  • Independently manage incoming call volume, especially during peak holiday seasons.
  • Develop proficiency in using Travelport GDS and the Atriis online booking system.
  • Accurately record and maintain all interactions and transactions during shifts.

Requirements:

  • Minimum of 1-3 years of experience using GDS/Travelport systems.
  • Proven track record in customer service with the ability to resolve issues promptly.
  • Strong communication and problem-solving skills.
  • Quick learner with the ability to master new technologies and systems within a 1-3 month training period.
  • Reliable internet connection and ability to work remotely with VPN and productivity monitoring tools.
  • Familiarity with NDC (New Distribution Capability) content is a plus, as the company is considering adopting these standards through Atriis.

Must Haves:

  • Knowledge of GDS systems, preferably Travelport systems.
  • Customer service experience in the travel industry.
  • Experience managing corporate travel accounts.
  • Understanding of NDC rates and content.

Nice to Haves:

  • Experience with CRM management.
  • Strong problem-solving skills.
  • Background in the travel industry.


Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Travel Agent Related jobs

Other jobs at Easy Outsource

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.