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Travel Agent

Easy Outsource

Role overview

Qualifications

  • Minimum of 2 years experience as a travel agent, with a focus on cruise travel preferred
  • Exceptional interpersonal and communication skills, with a proven track record of providing outstanding customer service
  • In-depth knowledge of various cruise lines, destinations, and travel products
  • Proficiency in using travel booking software, CRM systems, and online research tools

Responsibilities

  • Engage with clients to understand their travel preferences, needs, and budget to recommend suitable cruise options
  • Design and customize cruise itineraries that include pre- and post-cruise arrangements, shore excursions, and other travel components
  • Provide accurate quotations and manage the booking process, including securing reservations, processing payments, and confirming travel details
  • Offer exceptional customer service by addressing client inquiries, resolving issues, and providing timely updates and support throughout the travel process

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Sales Acumen
  • Detail Oriented
  • Social Skills
  • Communication
  • Physical Flexibility

About the company

Easy Outsource logo

Easy Outsource

Outsourcing & Offshoring

As a business owner, there comes a time when you’re faced with a chicken or egg situation.Your business is growing fast, so your need for talent is increasing. But finding, training, and managing new people requires time.Time you don’t have, because you’re busy with the onslaught of new work.So you try to hire more but your team can’t find people you need fast enough.Worst of all… you’ve tried delegating & even outsourcing before and it didn’t work. It’s hard to find people to mesh with your team, and it’s even harder to manage them remotely.As an outsourcing company, our goal isn’t just to find you workers. We’ll find you that perfect match.Because unlike other outsourcing companies, Recruitment is in our DNA. With a combined 47 years of experience recruiting for finance, tech, marketing, SaaS, & the healthcare sector, EasyOutsource partners with fast-growing companies to provide diverse, & top-notch talent not just in North America but worldwide.Our easy Triple-C formula of Caliber talent, Client-focused approach, & Cost-effective service solves the hassle of finding talented remote workers.So if you want to> Hire at scale, while keeping costs low> Find specialized skills too expensive in your area> Stay innovative with a diverse team> Find remote workers sans the challenges of managing themApply for a consultation with one of our talent experts:https://www.easy-outsource.com/Let’s see if we’re a good fit. We’ll ask questions about your business — your goals, challenges, & hiring requirements.Our experts will explain our criteria in matching offshore talent with different businesses, & answer questions you may have. The goal is to understand your goals and management style to see if we can collaborate.After that, they’ll go back to our team with your requested talent profile so we can start sourcing a candidate.If you’re ready for new team members at half the cost (& headaches), let’s talk https://www.easy-outsource.com/

Company details

Company typeStartup
IndustryOutsourcing & Offshoring
Company size11 - 50

Links

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Job description

This is a remote position.

We are a dynamic travel agency specializing in creating unforgettable cruise experiences for our clients. We pride ourselves on offering personalized service, expert advice, and exceptional customer satisfaction. We are seeking a passionate and knowledgeable Remote Travel Agent to join our team and help our clients plan their dream cruise vacations.

Job Summary:

As a Remote Travel Agent focusing on cruise travel, you will be responsible for creating customized cruise itineraries, providing quotations, and delivering outstanding customer service. You will leverage your expertise in cruise travel to advise clients, handle bookings, and ensure a seamless travel experience from start to finish.

Key Responsibilities
  • Client Consultation - Engage with clients to understand their travel preferences, needs, and budget to recommend suitable cruise options.
    Itinerary Building-Design and customize cruise itineraries that include pre- and post-cruise arrangements, shore excursions, and other travel components.
  • Quotation & Booking-Provide accurate quotations and manage the booking process, including securing reservations, processing payments, and confirming travel details.
  • Customer Service-Offer exceptional customer service by addressing client inquiries, resolving issues, and providing timely updates and support throughout the travel process.
  • Vendor Relations-Establish and maintain relationships with cruise lines, tour operators, and other travel suppliers to secure the best deals and exclusive offers for clients.
  • Documentation-Ensure all travel documents, including tickets, itineraries, and insurance, are accurately prepared and delivered to clients.
  • Market Research-Stay informed about the latest trends, promotions, and developments in the cruise industry to provide up-to-date advice and recommendations.
  • Sales & Upselling-Identify opportunities to upsell additional services such as travel insurance, excursions, and special packages to enhance the client’s travel experience.
  • Administrative Tasks-Maintain organized records of client interactions, bookings, and transactions using our CRM system.

Qualifications
  • Experience-Minimum of 2 years experience as a travel agent, with a focus on cruise travel preferred.
  • Customer Service Skills-Exceptional interpersonal and communication skills, with a proven track record of providing outstanding customer service.
  • Knowledge-In-depth knowledge of various cruise lines, destinations, and travel products.
  • Tech-Savvy-Proficiency in using travel booking software, CRM systems, and online research tools.
  • Detail-Oriented-Strong organizational skills and attention to detail to manage multiple bookings and client requests efficiently.
  • Problem-Solving-Ability to handle and resolve client issues and emergencies with a calm and professional demeanor.
  • Sales Ability-Demonstrated ability to upsell and cross-sell travel products and services.
  • Flexibility-Willingness to work flexible hours, including evenings and weekends, to accommodate client needs across different time zones.

Preferred Qualifications
  • Certification in travel and tourism or relevant field.
  • Experience with major cruise line booking systems.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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