Key Facts

Remote From:

South Africa

Full time

Mid-level (2-5 years)

English

Hard Skills

Social Media Management Microsoft Bookings Inbound Calls Data Entry Short Message Peer-To-Peer Online Communication

Other Skills

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Record Keeping
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Computer Literacy
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Professionalism
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Non-Verbal Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Empathy
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Logical Reasoning
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Problem Solving

Roles & Responsibilities

Prior experience in customer service, including handling phone inquiries and resolving issues
Excellent verbal and written communication skills
Proficiency in basic computer skills, data entry, and navigating software applications
Strong organizational skills with attention to detail and ability to work independently and collaboratively

Requirements:

Handle inbound calls by forwarding relevant calls or addressing inquiries directly
Manage inbound social media communications to ensure timely responses and customer satisfaction
Utilize the company's booking system to assist customers with reservations and inquiries
Send follow-up text messages during or after phone calls to provide additional information or confirm details

Employmate Proprietary Limited

About Employmate Proprietary Limited

Employmate is redefining global recruitment. We help growing businesses across continents scale faster by connecting them with highly skilled, pre-vetted South African professionals - at a fraction of local hiring costs. With an average hire time of under 21 days and a 98% fulfilment rate, Employmate offers a seamless process: from candidate sourcing and background checks to integration support and replacement guarantees. Our clients save up to 70% compared to local salaries, while accessing a talent pool of over 120,000 professionals across accounting, marketing, legal, sales, customer service, and more. Why clients choose Employmate: 7-21-day average time-to-hire. 98% placement success rate. Savings of up to 70% on staffing costs. 120,000+ skilled candidates ready to work. Full transparency, ethical recruitment, and global compliance. Ready to scale with confidence? 👉 Book your free consultation today

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

Role Type: Full Time, Remote
Hours: Tuesday to Friday (7:00 am – 11:30 am SAST) & Saturday to Sunday (12:30 am – 11:30am SAST)

Salary Range: R16 700 per month

About the Company

Our client operates in the hospitality industry, providing exceptional service and experiences to its customers.

Role Overview

Join our client's team as a Customer Service Agent and be a crucial part of delivering top-notch customer support in a dynamic and fast-paced environment.

Key Responsibilities

Handle inbound calls by either forwarding relevant calls or addressing inquiries directly.
Manage inbound social media communications to ensure timely responses and customer satisfaction.
Utilize the company's booking system as needed to assist customers with reservations and inquiries.
Send follow-up text messages during or after phone calls to provide additional information or confirm details.
Deliver exceptional customer service over the phone, demonstrating empathy and professionalism at all times.
Resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible.
Maintain accurate records of customer interactions and transactions for future reference.
Collaborate with team members to ensure a seamless customer experience across all touchpoints.

Requirements

Prior experience in customer service, particularly in handling phone inquiries and resolving issues.
Demonstrated ability to think logically and apply common sense in problem-solving scenarios.
Proficiency in basic computer skills, including data entry and navigating software applications.
Excellent verbal and written communication skills to interact effectively with customers and colleagues.
Ability to work independently with minimal supervision while also being a team player when needed.
Strong organizational skills and attention to detail to ensure accuracy in customer interactions and data management.

Benefits

Fully remote & flexible work arrangements.
Professional development opportunities to enhance your skills and grow in your career.
Collaborative online team environment fostering teamwork and camaraderie.
Supportive leadership with clear communication channels for guidance and feedback.
Opportunities for career growth and advancement within the organisation.