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Spanish Speaking Customer Loyalty Advisor -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Spanish

Other Skills

  • •
    Customer Service
  • •
    Microsoft Office
  • •
    Communication
  • •
    Analytical Skills
  • •
    Adaptability
  • •
    Teamwork
  • •
    Proactivity
  • •
    Empathy
  • •
    Social Skills
  • •
    Problem Solving

Job description

Patrique Mercier Recruitment FR is excited to announce an opportunity for a Spanish Speaking Customer Loyalty Advisor. This role is perfect for individuals who thrive in customer-centric environments and are committed to fostering loyalty through exceptional service.


Responsibilities

  • Deliver high-quality support to Spanish-speaking customers, aiming to strengthen customer relationships and loyalty.
  • Handle customer inquiries regarding accounts, products, and reward programs with efficiency and empathy.
  • Engage proactively with customers to provide updates, resolve concerns, and gather their valuable feedback.
  • Promote loyalty programs and educate customers on the benefits of continued engagement with the brand.
  • Collaborate closely with other teams to ensure outstanding service delivery and quick resolution of customer issues.
  • Assess customer feedback and loyalty statistics to recommend enhancements in overall service quality.
  • Maintain up-to-date records of customer interactions and insights within the CRM system.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service or customer loyalty roles, particularly in the retail or service sector.
  • Excellent communication and interpersonal skills, with a strong emphasis on customer satisfaction.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
  • Strong analytical and problem-solving skills, with a proactive approach to customer engagement.
  • Able to work collaboratively within a team and adapt to diverse customer needs.
  • Willingness to accommodate flexible working hours, including evenings and weekends when needed.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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