Key Facts

Remote From:

Full time

Entry-level / graduate

Italian, Greek

Hard Skills

LiveChat Help Desk Support Cross-Functional Collaboration Remote Technical Support Customer Interaction Management Customer Inquiries Issue Management Product Knowledge Health And Human Services Positive Psychology

Other Skills

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Customer Service
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Customer Service
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Professionalism
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Communication
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Teamwork
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Proactivity
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Organizational Skills
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

Fluency in Italian (written and spoken); native language and nationality clearly stated in the application.
Strong commitment to delivering excellent customer service.
Excellent communication, organizational, and problem-solving skills.
Ability to work independently in a remote setting with a reliable internet connection and a suitable home working environment.

Requirements:

Provide exceptional customer service to Italian-speaking clients via phone, email, and live chat from a remote location.
Address customer inquiries, provide detailed product information, and resolve issues effectively.
Document customer interactions accurately to support service excellence and continuous improvement.
Collaborate with team members and other departments; participate in remote training to stay updated on product knowledge and customer service best practices.

Job description

Patrique Mercier Recruitment ES is delighted to offer an excellent work-from-home opportunity for Italian-speaking individuals to join the Health & Wellness Products Department in Greece as Customer Service Representatives! If you have a passion for health and wellness and prefer the flexibility of working remotely, this role is perfect for you. You will assist Italian-speaking customers with their inquiries related to health and wellness products, ensuring a smooth and satisfying shopping experience from the comfort of your home. Join a supportive and dynamic team dedicated to promoting well-being!

Your Responsibilities

Provide exceptional customer service to Italian-speaking clients via phone, email, and live chat while working from home.
Address customer inquiries, provide detailed product information, and resolve any issues effectively.
Maintain a professional and courteous demeanor in all customer interactions.
Accurately document customer interactions to support service excellence and continuous improvement.
Collaborate with team members and other departments to ensure a seamless customer experience.
Participate in remote training sessions to stay updated on product knowledge and customer service best practices.

Requirements

Fluency in Italian (both written and spoken) is essential. Your native language and nationality should be clearly stated in your application.
Strong commitment to delivering excellent customer service.
Previous experience in customer service or related health & wellness fields is a plus, but not mandatory.
Excellent communication, organisational, and problem-solving skills.
Ability to work independently and efficiently in a remote work setting.
Positive attitude and proactive approach to customer satisfaction.
Reliable internet connection and a suitable home working environment.
Willingness to learn and grow within a supportive and flexible work environment.

Benefits

Monthly Performance Bonus
Fully Paid Relocation Package (flight, transfer, and two weeks' paid hotel stay upon arrival)
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Free Greek lessons
And More...