Role overview

Qualifications

Fluency in Dutch and English, both written and spoken
Experience in customer service, preferably within the automotive industry
Proficiency in customer service software and Microsoft Office applications
Strong communication skills and a customer-focused approach

Responsibilities

Deliver exceptional customer service to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to automotive products and services
Assist customers with product information, order tracking, and general automotive inquiries
Document all customer interactions and maintain detailed records to facilitate ongoing service improvement
Collaborate with internal teams to manage complex issues and ensure a seamless customer experience

Key facts

Remote from: Greece
Full time
Entry-level / graduate
Customer Support
Dutch, Greek, English

Hard skills

Customer Relationship Management Product Knowledge User Feedback Customer Complaint Resolution Product Data Management Advanced Case Management Package Delivery Help Desk Support Customer Centricity

Other skills

Troubleshooting (Problem Solving)
Customer Service
Record Keeping
Microsoft Office
Professionalism
Communication
Teamwork
Organizational Skills
Detail Oriented
Willingness To Learn
Problem Solving

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Dutch Speaking Customer Service Representative in the Automotive Industry. This position is perfect for individuals who are passionate about cars and committed to providing excellent support to Dutch-speaking clients in a fast-paced and dynamic environment.

Responsibilities

Deliver exceptional customer service to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to automotive products and services.
Assist customers with product information, order tracking, and general automotive inquiries.
Handle customer complaints with professionalism, ensuring timely resolution and customer satisfaction.
Maintain accurate and up-to-date knowledge of the company's product range, services, and promotions.
Document all customer interactions and maintain detailed records to facilitate ongoing service improvement.
Collaborate with internal teams to manage complex issues and ensure a seamless customer experience.
Provide feedback to management regarding customer concerns and potential service improvements.

Requirements

Fluency in Dutch and English, both written and spoken.
Experience in customer service, preferably within the automotive industry.
Strong communication skills and a customer-focused approach.
Ability to troubleshoot issues and provide clear solutions to customers.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with excellent organizational skills.
A genuine interest in the automotive industry and willingness to learn more about products and services.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

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