Role overview

Qualifications

Fluency in Italian and English, both written and spoken.
Experience in customer service, sales, or consulting, preferably in the e-commerce or digital retail sector.
Strong understanding of digital platforms and tools used in online retail.
Excellent communication and interpersonal skills, with a customer-centric approach.

Responsibilities

Assist Italian-speaking customers with their inquiries and provide expert guidance on digital store offerings.
Develop a deep understanding of products and services to effectively address customer needs.
Conduct training sessions for customers on how to navigate and utilize digital store platforms.
Collaborate with the marketing and sales teams to implement strategies that enhance customer engagement.

Key facts

Remote from: Greece, Italy
Full time
Digital Strategy Consultant
English, Italian

Hard skills

Digital Sales E-Commerce Digital Content Platforms

Other skills

Customer Service
Sales
Consulting
Microsoft Office
Communication
Social Skills
Problem Solving
Self-Motivation

About the company

Patrique Mercier Recruitment

Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryStaffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is a leading recruitment agency in Greece, focused on connecting talented professionals with prominent companies across various industries. We are currently looking for an Italian Speaking Digital Store Consultant to join our dynamic team. In this role, you will engage with Italian-speaking customers, providing exceptional support and consultancy on their digital shopping experiences. Your insights will help enhance customer satisfaction and drive sales through effective digital strategies.

Responsibilities

Assist Italian-speaking customers with their inquiries and provide expert guidance on digital store offerings.
Develop a deep understanding of products and services to effectively address customer needs.
Conduct training sessions for customers on how to navigate and utilize digital store platforms.
Collaborate with the marketing and sales teams to implement strategies that enhance customer engagement.
Gather customer feedback to identify potential areas for improvement in the digital shopping experience.
Stay up-to-date with the latest trends in e-commerce and digital retail to offer informed recommendations.
Resolve any customer issues or complaints related to the digital store experience promptly and effectively.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service, sales, or consulting, preferably in the e-commerce or digital retail sector.
Strong understanding of digital platforms and tools used in online retail.
Excellent communication and interpersonal skills, with a customer-centric approach.
Self-motivated and able to work effectively in a fast-paced, remote environment.
Proficient in using CRM systems and Microsoft Office suite.
Strong problem-solving skills with a proactive approach to addressing customer needs.

Benefits

Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Training
Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
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