Key Facts

Remote From:

Greece , Spain

Category: Digital Strategy Consultant

Full time

English, Spanish

Hard Skills

Digital Content Platforms E-Commerce Customer Success Management

Other Skills

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Customer Service
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Analytical Skills
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Microsoft Office
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Problem Solving
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Social Skills
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Communication
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Adaptability

Roles & Responsibilities

Fluency in Spanish and English, both written and verbal.
Previous experience in customer service, sales, or consulting, with a focus on e-commerce or digital retail being preferred.
Strong grasp of digital platforms and tools utilized in online retail.
Outstanding communication and interpersonal skills, with an emphasis on customer satisfaction.

Requirements:

Provide exceptional assistance to Spanish-speaking customers, addressing queries and offering insightful advice on digital store functionalities.
Gain comprehensive knowledge of product offerings to effectively meet customer requirements.
Conduct training sessions for customers on how to optimize their experience with the digital store platforms.
Work closely with marketing and sales teams to craft strategies that boost customer involvement.

Job description

Patrique Mercier Recruitment FR is a leading recruitment agency in Greece, committed to connecting talented professionals with top-tier companies across various sectors. We are currently seeking a Spanish Speaking Digital Store Consultant to become a vital part of our energetic team. In this role, you will interact with Spanish-speaking customers, providing top-notch support and guidance for their digital shopping journeys. Your expertise will play a crucial role in enhancing customer satisfaction and promoting successful digital outcomes.

Responsibilities

Provide exceptional assistance to Spanish-speaking customers, addressing queries and offering insightful advice on digital store functionalities.
Gain comprehensive knowledge of product offerings to effectively meet customer requirements.
Conduct training sessions for customers on how to optimize their experience with the digital store platforms.
Work closely with marketing and sales teams to craft strategies that boost customer involvement.
Collect and analyze customer feedback to identify areas for enhancing the digital shopping experience.
Remain informed about emerging trends in e-commerce and digital retail to provide proactive recommendations.
Efficiently troubleshoot and resolve customer complaints related to the digital shopping experience.

Requirements

Fluency in Spanish and English, both written and verbal.
Previous experience in customer service, sales, or consulting, with a focus on e-commerce or digital retail being preferred.
Strong grasp of digital platforms and tools utilized in online retail.
Outstanding communication and interpersonal skills, with an emphasis on customer satisfaction.
Ability to work independently and adapt in a dynamic, fast-paced environment.
Proficiency in CRM systems and Microsoft Office applications.
Strong analytical and problem-solving skills, displaying a proactive approach to customer care.

Benefits