Role overview

Qualifications

Proficiency in Swedish and English, both written and spoken
Experience in customer service, sales, or consulting, preferably within the e-commerce or digital retail area
Strong understanding of digital platforms and tools used in online retail
Excellent communication and interpersonal skills, focusing on a customer-centric approach

Responsibilities

Assist Swedish-speaking customers by addressing inquiries and providing expert advice on digital store offerings
Develop an in-depth knowledge of the products and services to meet customer needs effectively
Conduct training for customers on how to effectively navigate and utilize digital store platforms
Collect and analyze customer feedback to uncover opportunities for enhancing the digital shopping experience

Key facts

Remote from: Greece, Sweden
Full time
Digital Strategy Consultant
Swedish, English

Hard skills

E-Commerce Digital Sales Digital Content Platforms Customer Centricity

Other skills

Customer Service
Microsoft Office
Sales
Consulting
Problem Solving
Communication
Social Skills

About the company

Patrique Mercier Recruitment

Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryStaffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is a premier recruitment agency in Greece, dedicated to matching skilled professionals with leading companies in various industries. We are on the lookout for a Swedish Speaking Digital Store Consultant to join our vibrant team. In this role, you will connect with Swedish-speaking customers, delivering outstanding support and expert guidance on their digital shopping experiences. Your contributions will be essential in enhancing customer satisfaction and driving successful digital interactions.

Responsibilities

Assist Swedish-speaking customers by addressing inquiries and providing expert advice on digital store offerings.
Develop an in-depth knowledge of the products and services to meet customer needs effectively.
Conduct training for customers on how to effectively navigate and utilize digital store platforms.
Collaborate with marketing and sales teams to develop strategies that improve customer engagement.
Collect and analyze customer feedback to uncover opportunities for enhancing the digital shopping experience.
Stay informed about the latest trends in e-commerce and digital retail to offer customers informed recommendations.
Efficiently resolve customer issues or complaints related to the digital store experience.

Requirements

Proficiency in Swedish and English, both written and spoken.
Experience in customer service, sales, or consulting, preferably within the e-commerce or digital retail area.
Strong understanding of digital platforms and tools used in online retail.
Excellent communication and interpersonal skills, focusing on a customer-centric approach.
Self-driven with the ability to work effectively in a fast-paced, remote working environment.
Familiarity with CRM systems and Microsoft Office suite.
Proven problem-solving skills with a proactive approach to addressing customer needs.

Benefits

Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Training
Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
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