Key Facts

Remote From:

Full time

Entry-level / graduate

Dutch, English

Hard Skills

Brand Management Loyalty Marketing Customer Relationship Management User Feedback Account Management Customer Inquiries Cross-Functional Collaboration Microsoft Dynamics CRM Loyalty Programs Issue Management Customer Engagement

Other Skills

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Customer Service
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Microsoft Office
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Record Keeping
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Data Reporting
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Scheduling
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Communication
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Analytical Skills
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Relationship Building
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Adaptability
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Teamwork
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Proactivity
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Dutch and English, both written and spoken
Experience in customer service or customer loyalty roles, ideally in retail or service-focused industries
Familiarity with CRM software and proficiency in Microsoft Office Suite
Outstanding communication and interpersonal skills, with a commitment to customer engagement

Requirements:

Provide exceptional support to Dutch-speaking customers, focusing on building and maintaining strong relationships.
Address customer inquiries regarding accounts, products, and loyalty programs with professionalism and care.
Proactively engage with customers to provide updates, resolve issues, and collect valuable feedback to enhance service quality.
Coordinate with cross-functional teams to ensure seamless customer experiences and rapid issue resolution.

Job description

Patrique Mercier Recruitment FR is pleased to offer a remarkable opportunity for a Dutch Speaking Customer Loyalty Advisor. This role is ideal for individuals who are passionate about providing excellent customer service and are committed to cultivating customer loyalty through positive interactions.

Responsibilities

Provide exceptional support to Dutch-speaking customers, focusing on building and maintaining strong relationships.
Address customer inquiries regarding accounts, products, and loyalty programs with professionalism and care.
Proactively engage with customers to provide updates, resolve issues, and collect valuable feedback to enhance service quality.
Promote loyalty initiatives and effectively communicate the benefits of continued engagement with the brand.
Coordinate with cross-functional teams to ensure seamless customer experiences and rapid issue resolution.
Analyze customer feedback and loyalty metrics to recommend improvements in service delivery and customer satisfaction.
Maintain thorough records of customer interactions and insights within the CRM system for ongoing analysis.

Requirements

Fluency in Dutch and English, both written and spoken.
Experience in customer service or customer loyalty roles, ideally in retail or service-focused industries.
Outstanding communication and interpersonal skills, with a commitment to customer engagement.
Familiarity with CRM software and proficiency in Microsoft Office Suite.
Strong analytical abilities and a proactive mindset towards problem-solving and customer interactions.
Ability to work collaboratively in a team environment and adapt to various customer needs.
Flexibility to work various hours, including evenings and weekends as necessary.

Benefits