Key Facts

Remote From:

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Customer Complaint Resolution Microsoft Dynamics CRM Booking (Trades) Airline Management Customer Relationship Management Flight Data Analysis Help Desk Support Customer Centricity Organizational Structure

Other Skills

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Customer Service
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Record Keeping
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Multitasking
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Microsoft Office
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Calmness Under Pressure
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Professionalism
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Willingness To Learn
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Teamwork
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Detail Oriented
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluent in Spanish and English, with excellent verbal and written communication skills.
Previous experience in customer service, preferably within the travel or airline sector.
Strong interpersonal skills with a knack for resolving issues.
Knowledge of customer service software and basic MS Office applications.

Requirements:

Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat.
Assist with flight information, reservations, cancellations, and amendments.
Address and resolve customer concerns and queries with efficiency and professionalism.
Stay informed about airline services, policies, and industry updates to provide accurate guidance.

Job description

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Spanish Speaking Airline Customer Service Agent. This role is ideal for individuals who love travel and have a passion for assisting customers, as you will be the first point of contact for Spanish-speaking passengers seeking help with their airline queries.

Responsibilities

Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat.
Assist with flight information, reservations, cancellations, and amendments.
Address and resolve customer concerns and queries with efficiency and professionalism.
Stay informed about airline services, policies, and industry updates to provide accurate guidance.
Maintain detailed records of customer interactions in the CRM system.
Work in tandem with other teams to ensure seamless customer experiences.
Engage in continuous training to enhance knowledge of products and improve service delivery.

Requirements

Fluent in Spanish and English, with excellent verbal and written communication skills.
Previous experience in customer service, preferably within the travel or airline sector.
Strong interpersonal skills with a knack for resolving issues.
Ability to work in a fast-paced environment while maintaining composure.
Knowledge of customer service software and basic MS Office applications.
Highly organized and detail-oriented.
A genuine interest in travel and a desire to help customers have a positive experience.

Benefits