Offer summary

Qualifications:

Basic technical knowledge, including understanding of modems and routers., Ability to provide friendly and professional customer service., Must have a quiet, distraction-free home workspace., Legally authorized to work in the U.S. and at least 18 years old..

Key responsibilities:

Assist users during move-ins and internet setup.

Troubleshoot basic technical issues related to internet connectivity.

Support customers with general tech support and inquiries.

Participate in paid training sessions and adhere to scheduled shifts.

Job description

Remote - Technical Support for an Internet Service Provider

We are hiring immediately for a short-term, remote support project. Paid training and limited spots available.

This is a first come, first served opportunity we are sharing with you, if you're ready to jump in, don't wait!

Position Overview

Role: Tier 1 Tech Support – General Customer Support for an ISP
Pay: $14.25/hour (temp position with the possibility of extension based on company needs)
Schedule: Your 8-hour shift will be between 6am-7pm PST
Project Duration: 1 to 5 weeks depending on performance and company needs
Training: Paid
OT Available: Yes (based on company needs)
Job Focus: Supporting users during move-ins, assisting with internet setup, basic troubleshooting, and general tech support

You Must Meet the Following Requirements:

Be 18 years or older
Be legally authorized to work in the U.S.
Able to provide customer service in a friendly and professional way
Have a quiet, distraction-free home workspace
Have basic tech knowledge, including knowing the difference between a modem and a router

Required Technical Equipment (Not Provided)

Windows-based laptop or desktop (Macs, Chromebooks, tablets, iPads are not compatible, you will be asked to share your screen during the interview to test your computer specs)
8GB of RAM minimum (16GB preferred)
Dual monitors (your laptop or PC is considered one and one additional monitor is needed) and a
high-quality headset
Hardwired internet connection with an ethernet cable only (No Wi-Fi, mobile hotspots, or satellite internet)
Minimum download speed: 20 Mbps
Minimum upload speed: 10 Mbps, with a Ping of 20 or lower
Test your speed at: www.speedtest.net (if you are interested, please run this test on your laptop or PC, (not from your cell phone), please attach the screenshot in your response to this application.

3 Training Classes – Limited Spots Available, once class #1 is filled we will push you toward the second and third class.

Class 1
(3 candidates needed)

Orientation: Tuesday, July 30 | 10:00 AM – 2:00 PM PST
Training: July 31 – Aug 1 | 7:00 AM – 2:30 PM PST
Go Live: August 3rd or 4th, we will confirm during the interview
Project Duration: Up to 5 weeks

Class 2
(12 candidates needed)

Orientation: Tuesday, August 6 | 10:00 AM – 2:00 PM PST
Training: August 7–8 | 7:00 AM – 2:30 PM PST
Go Live: August 10th or 11th, we will confirm during the interview
Project Duration: 3 weeks

Class 3
(11 candidates needed)

Orientation: Tuesday, August 13 | 10:00 AM – 2:00 PM PST
Training: August 14–15 | 7:00 AM – 2:30 PM PST
Go Live: August 17th or 18th, we will confirm during the interview
Project Duration: 1 week (with potential to extend based on companies' needs and performance)

Apply Now If you meet the qualifications and are ready to get started, reply to this email ASAP with:

Confirmation of your equipment
A screenshot of your internet speed test (performed on your laptop or PC, (not your cell phone)
https://www.speedtest.net/

Spots are limited and filled on a first come, first served basis, please reply as soon as possible if interested. This project has been confirmed and we are looking forward to hearing from interested candidates.

All of these requirements will be verified in your interview.

Note: Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us

Frontline Call Center is a W2 employer that does not hire independent contractors.

Compensation14.25 per hour

Required profile