Offer summary

Qualifications:

Bachelor's degree or equivalent (e.g., B.Sc., BCA, BA, BCom, BBA, BSc IT)., Proven experience in customer support within a chat-based environment., Excellent written communication skills with attention to detail., Strong problem-solving abilities and familiarity with support software..

Key responsibilities:

Respond to customer inquiries via email and chat support.

Troubleshoot customer issues and provide timely solutions.

Collaborate with teams to resolve complex problems and ensure customer satisfaction.

Manage workload effectively to meet service level agreements.

Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence. Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform. Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.

We are looking for a motivated and customercentric individual to join our team as a Technical Support Agent specializing in chat and email processes. The ideal candidate will be responsible for delivering exceptional customer service through realtime chat and email interactions. If you have a passion for helping customers, excellent communication skills, and the ability to thrive in a fastpaced environment, we invite you to apply for this exciting opportunity.

Company Websitewww.gigmos.com

Location Anywhere in India Remote

Hardware Prerequisites: laptop (8gb RAM), windows 10, internet speed 30 MBPS

Role