Tier 2 Tech Support Specialist

We are seeking a midlevel Tier 2 Technical Support Specialist to join our internal support team. In this role, youll provide handson assistance for a range of internal, homegrown platforms, including web content tools, blogs, community spaces, and accessrelated requests. You dont need to know the tools in advance—well provide full training. However, you should come equipped with strong troubleshooting skills, experience supporting SaaS platforms, and comfort working in ticketing environments.

This is a mostly asynchronous role—95% of communication is via Microsoft Teams and email, with minimal phone support.

Key Responsibilities:

• Provide Tier 2 support for internal systems, including web content platforms, online communities, blogs (WordPress), and access requests.
• Troubleshoot basic configuration issues and escalate more complex problems as needed.
• Work within a service ticket system (Jira Service Management—training provided).
• Collaborate closely with internal teams to maintain support workflows and track issue resolution.
• Communicate with users primarily via Microsoft Teams and email.

• What Were Looking For:

  • 2+ years of experience in technical support, ideally for SaaS or webbased platforms.
  • Strong troubleshooting and problemsolving skills.
  • Familiarity with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
  • Experience with WordPress or similar CMS platforms is a plus (can be learned on the job).
  • Bonus: Experience supporting or moderating online community platforms.
  • Bonus: German language skills (Partner with teams in Germany, but English Language is all that is required)
  • Strong communication skills and comfort with remote, emailbased work environments.

  • Nice to Have:

    • Experience supporting internal or custombuilt systems.
    • Understanding of basic access controls or configuration workflows.
    •