Offer summary

Qualifications:

At least 2 years of experience in a technical support role., Excellent written and spoken English communication skills., Experience troubleshooting desktop applications on Windows and Mac., Basic knowledge of Microsoft Office and G Suite programs..

Key responsibilities:

Provide live support to customers via phone, chat, and email.

Troubleshoot technical issues and guide customers through solutions.

Work independently and learn new tools and procedures.

Collaborate with team members to ensure customer satisfaction.

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Inspection and Real Estate Group (ISN) | Technical Support Specialist

THE POSITION

We are a fast-paced software company seeking a technical support customer service representative. The ideal candidate is a self-starter with excellent creative problem-solving skills. Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK and more via our Internet-based tool suite.

This is a work from home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email. Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take in order to correct the issue.

WHAT TO EXPECT:

Quick recruitment process through video calls
Pay rate: MXN 184.00 an hour
Training: paid initial training, as well as ongoing training to help you develop in your role and career
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING:

2+ years of experience in a technical support role
Excellent written and spoken English communication
Excellent conflict management and de-escalation skills
Ability to maintain an upbeat, caring, and empathetic attitude towards customers.
General understanding of the troubleshooting process and the ability to outline your approach
Experience troubleshooting desktop applications
Windows and Mac troubleshooting experience
The ability to type 50+ Words per Minute
Basic understanding of Microsoft Office and G Suite Programs
Excel, Word, Sheets, Docs
Self-Starter, able to work and learn independently
Comfortable learning 1-on-1 or through self-guided videos and documentation
Ability to task switch effectively between different types of work
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements

#LI-FQ1

#LI-DNP

#LI-Remote

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

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