Japanese Customer Service Quality Analyst — Malaysia (Work from Home)

This is a remote position.

RMG Talent is recruiting a Japanese-speaking Quality Analyst for a customer-experience operation. Work from home anywhere in Malaysia.
Location: Malaysia — work from home (anywhere in Malaysia) Employment: Full-time, permanent Vacancies: 1 Start: first week of December 2026 (offers targeted by 20 November 2026) Salary: RM9,650 per month (includes RM1,650 monthly allowance)
Responsibilities • Evaluate customer interactions against defined quality standards. • Calibrate with team leaders and trainers; provide actionable coaching feedback. • Track quality trends and contribute to process and knowledge improvements. • Support a multilingual, shift-based operation including weekends.

Requirements

• Excellent Japanese and excellent English. • Quality assurance / quality monitoring experience in customer-facing or BPO environments. • Able to work from home anywhere in Malaysia, or overseas if visa-eligible (degree + 3 years' relevant experience, or diploma + 5 years' relevant experience).
Preferred: travel, hospitality, airline, booking-platform or BPO background.

Benefits

• Monthly package of RM9,650 including RM1,650 monthly allowance. • Work from home anywhere in Malaysia. • Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

Salary: RM9,650 per month (includes RM1,650 allowance)