Japanese Customer Service Team Leader — Malaysia (Work from Home)

This is a remote position.

RMG Talent is recruiting a Japanese-speaking Team Leader for a customer-experience operation. Work from home anywhere in Malaysia.
Location: Malaysia — work from home (anywhere in Malaysia) Employment: Full-time, permanent Vacancies: 1 Start: first week of December 2026 (offers targeted by 20 November 2026) Salary: RM10,650 per month (includes RM1,650 monthly allowance)
Responsibilities • Lead a Japanese-speaking customer service team day-to-day (coaching, performance, escalations). • Monitor quality, adherence and customer outcomes; drive continuous improvement. • Support workforce planning for rotational shifts including weekends. • Partner with quality and training stakeholders on standards and capability.

Requirements

• Excellent Japanese and excellent English. • Prior people-leadership or team-oversight experience in customer-facing / contact-centre environments. • Comfortable with rotational shift environments including weekends. • Able to work from home anywhere in Malaysia, or overseas if visa-eligible (degree + 3 years' relevant experience, or diploma + 5 years' relevant experience).
Preferred: travel, hospitality, airline, booking-platform or BPO background.

Benefits

• Monthly package of RM10,650 including RM1,650 monthly allowance. • Work from home anywhere in Malaysia. • Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

Salary: RM10,650 per month (includes RM1,650 allowance)