Logo for Black & Grey HR

Associate – Customer Success & Growth

Role overview

Qualifications

  • 3 to 5 years of experience in customer success, client acquisition, business development, account management, recruitment, or consulting
  • Strong ability to conduct client need analysis
  • Hands-on experience with CRM systems, preferably Zoho CRM
  • Confident communication and questioning skills

Responsibilities

  • Identify and engage potential clients across target sectors
  • Conduct proper need analysis to understand hiring challenges, urgency, decision makers, budgets, and role expectations
  • Manage all client conversations, follow-ups, pipeline updates, and reports through CRM
  • Coordinate with recruitment teams for clear handover and smooth delivery

About the company

Black & Grey HR logo

Black & Grey HR

Staffing & Recruiting

🎉 Hey there, welcome to Black & Grey HR! We're not your ordinary talent acquisition company. Our mission is to redefine the recruitment experience and build great employer brands with a humanized, yet progressive approach. 🌟 We understand that the world is rapidly changing, and technological advancements like 📱 mobile internet, 📲 social media, 🤖 automation, and 🧠 artificial intelligence are reshaping the way we live and work. But fear not! Our unique recruitment and selection process takes into account these changes and redefines the way you look at ‘experience’ in the recruitment process. 🤝 With our approach, we increase the probability of hiring great candidates and building strong employer brands, regardless of the challenges. 🚀 We're proud to have worked with 🏢 Fortune 500's, 🏭 leading local organizations, and 🏢 small to medium-sized enterprises in the Middle East. Our diverse client portfolio is a testament to our ability to provide effective solutions to any business, regardless of size or industry. 💪 At Black & Grey HR, we believe that most human resource issues are not black and white. People have different variables and aspirations at every stage of their career. That's why we invest time and effort to truly understand our candidates and clients. We use insights, intellect, and a lot of compassion to effectively manage the grey areas of human interaction and deliver the right solutions. ❤️ Partner with Black & Grey HR today and experience a recruitment process like no other. 🎉

Company details

Company typeStartup
IndustryStaffing & Recruiting
Company size11 - 50

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

At Black & Grey HR, we are an advisory operating with structure, speed and intelligence. This role sits at the front of our business. You will help us acquire new clients, understand their hiring needs, manage relationships, and ensure every opportunity is tracked properly through CRM.

We are not looking for random sales activity. We are looking for someone who can listen, ask the right questions, understand business pain points and move opportunities forward with discipline.

What You Will Do
- Identify and engage potential clients across our target sectors
- Conduct proper need analysis to understand hiring challenges, urgency, decision makers, budgets, and role expectations
- Manage all client conversations, follow-ups, pipeline updates, and reports through CRM
- Build strong relationships with new and existing clients
- Coordinate with our recruitment teams for clear handover and smooth delivery
- Maintain clean CRM records, call notes, activity updates, and opportunity movement
- Support client presentations, proposals and commercial discussions
- Track pipeline, closures, client engagement and performance metrics
- Follow Black & Grey HR’s defined processes, SLAs and service standards

What We Value
- Clear communication
- Strong ownership
- Speed with structure
- Client-first thinking
- Clean CRM discipline
- Respect for process
- Partnership over transaction

Requirements

- 3 to 5 years of experience in customer success, client acquisition, business development, account management, recruitment, or consulting
- Strong ability to conduct client need analysis
- Hands-on experience with CRM systems, preferably Zoho CRM
- Confident communication and questioning skills
- Strong follow-up discipline
- Consultative sales mindset
- Ability to work independently in a remote setup
- Someone who respects systems, data, and accountability

Benefits

- Hybrid or fully remote working environment
- Exposure to UAE, GCC and international clients
- Structured CRM-led working model
- Opportunity to grow with a fast-moving recruitment and talent advisory firm
- Performance-driven culture with clear ownership and visibility

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Success Manager (CSM) Related jobs

Other jobs at Black & Grey HR

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.