Sales Associate (f/m/x)

We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury — powered by passionate teams around the world. 

Join our vibrant team in Rome as a Sales Associate (f/m/x) and be part of something extraordinary! 

This is more than a Sales Associate role - it is an opportunity to share your knowledge of Breitling, its heritage, and its exceptional timepieces, while showcasing the craftsmanship and expertise of our watchmakers. Your mission will be to build and nurture lasting customer relationships by delivering an exceptional level of service and creating memorable brand experiences.

• You will build and retain a loyal customer base by offering a superior customer service & experience 
• You will ensure boutique standards are consistently maintained with a focus on cleanliness and an appealing appearance
• You will capture meaningful customer data to create professional relationships and to personalize future opportunities
• You will attend ad-hoc client and company events
• You will extend product knowledge through proactive research and participate in trainings
• You will proactively follow industry news, technology, and key market competitors
• You will assist the Boutique Management to uphold and maintain health and safety requirements
• You will respond and resolve customer concerns in a professional and empathic manner
• You will apply and maintain visual merchandising guidelines
• You will maintain back of house stock storage organization
• You will act as a true Brand Ambassador being an integral part of a highly – motivated team

• You have at least 1-2 years of experience in luxury retail or high-end customer service, preferably in watches, jewelry, or fashion.
• You are fluent in Italian and English, with proficiency in additional languages being a plus.
• You have a genuine interest in high-end products, particularly luxury watches
• You have a strong commitment to delivering the highest level of customer service, with excellent communication and interpersonal skills.
• You are able to work effectively with a team in a fast-paced and dynamic environment.
• You have high standards of personal presentation, with the ability to maintain the boutique’s appearance and organization.
• You are willing to work weekends, evenings, and holidays as required by the business needs.

We invite you to apply even if you do not meet all of these criteria.   

Your new employer:

At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued. 

We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:  

• Work from home (depending on position requirements)    
• Development opportunities  
• Culture of feedback 

Our values: 

At Breitling we are...EPIC!: 

• Entrepreneurship – We take ownership, act with agility, and dare to challenge the status quo. 
• Performance – We strive for excellence and deliver with impact, precision, and passion. 
• Innovation – We embrace creativity and continuously push boundaries to shape the future. 
• Care – We look after our people, our clients, and our planet, with respect and responsibility. 

Want to take on this mission and join our  #Squad? Apply now!   

We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.  

Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.