L1 Helpdesk Technician / Dispatcher - MSP

L1 Helpdesk Technician / Dispatcher - MSP 

100% Remote | High Pay | Paid Certifications | Real MSP Career Growth 

Start Here. Learn Fast. Build Your MSP Career. 

If you already have MSP experience and want to build a serious career in the industry, this is an opportunity to get exposure to great, growing U.S.-based MSPs, diverse client environments, and the tools and processes used by high-performing service teams. 

At Kalutasan, we're not looking for someone to simply answer phones and create tickets. We're looking for someone who communicates well, takes ownership, learns quickly, and wants to become a stronger MSP professional. 

You'll work directly with an established U.S. MSP, supporting real clients and real environments while building the foundation for the next stage of your career. 

MSP Experience Is Required 

A minimum of 1 year of previous MSP experience is required. 

• Working across multiple clients and diverse IT infrastructures 

• Using PSA and RMM platforms 

• Creating, updating, managing, and closing tickets 

• Prioritizing requests and managing a ticket queue 

• Communicating professionally with end users 

• Documenting your work accurately 

• Knowing when to troubleshoot, when to take ownership, and when to escalate 

If your experience is exclusively internal IT supporting one company, this probably isn't the right role. 

What You'll Do 

• Answering support desk calls and communicating with end users 

• Creating, categorizing, prioritizing, and routing tickets 

• Performing initial troubleshooting and resolving L1 issues 

• Password resets and login issues 

• Printer and basic workstation troubleshooting 

• Monitoring ticket status, notes, updates, and timesheets 

• Backup and alert monitoring 

• Patch management and monitoring 

• Spam filtering administration 

• Installing and auditing MSP tools across client environments 

• Vendor coordination 

• Documentation and status updates 

• Identifying issues that require escalation and getting them to the right resource 

What We're Looking For 

Required: 

• 1+ year of experience working for an MSP 

• Experience with PSA and RMM platforms 

• Experience working and closing tickets in a fast-paced support environment 

• Exposure to multiple clients and different IT infrastructures 

• Strong troubleshooting fundamentals 

• Excellent written and spoken English 

• Professional client communication 

• Strong documentation and organizational skills 

• Dependable, responsive, and comfortable taking ownership 

• Based in the Philippines 

• Comfortable working hours aligned with your assigned U.S.-based MSP 

Experience with common MSP platforms such as ConnectWise, Autotask, HaloPSA, Datto RMM, NinjaOne, N-able, IT Glue, Hudu, or comparable tools is valuable. 

Certifications Are a Big Plus 

Certifications from Microsoft, CompTIA, Cisco, Fortinet, SonicWall, Meraki, Ubiquiti, cybersecurity vendors, and other relevant technology providers will help you stand out. 

Kalutasan provides up to $500 per year toward certifications and professional development. 

Why Kalutasan? 

We align talented Filipino MSP professionals with strong, growing U.S. MSPs where you can gain real-world experience, work with different technologies, learn from experienced engineers, and continue building your career. You become an embedded member of the MSP team, while Kalutasan continues to support your professional development. 

Compensation & Benefits 

• High pay - top-of-market compensation for experienced MSP talent 

• 100% work from home 

• Full-time contractor role 

• 15 days paid time off per year 

• 6 U.S. federal holidays 

• Up to $500/year toward certifications 

• Continuous technical and professional training 

• Long-term placement with stable MSP clients 

• Clear growth path 

• Ongoing support from Kalutasan 

Learn More About Kalutasan 

Website: kalutasan.com 

Facebook: Follow Kalutasan on Facebook 

YouTube: Watch Kalutasan on YouTube 

Ready for More? 

If you already understand the MSP world but want better exposure, better opportunities, and a place to build your career, we want to hear from you. Apply today and show us what you can do.