100% Remote | High Pay | Paid Certifications | Work With Growing U.S. MSPs
You've Mastered IT Support. Now Take Ownership of Engineering Projects.
You're beyond basic troubleshooting and routine service desk responsibilities. You have experience working in MSP environments, handling complex technical issues, and taking ownership of systems engineering projects.
You understand that being a senior engineer means more than resolving escalated tickets. It means designing solutions, leading implementations, managing projects, improving security, and helping clients build better IT environments.
At Kalutasan, we partner with growing U.S.-based MSPs and connect experienced Filipino IT professionals with opportunities to work directly with their technical teams.
This is an opportunity to move beyond daily support and take on meaningful engineering projects involving macOS, Windows, infrastructure, cloud technologies, and cybersecurity.
MSP Experience Is Required
A minimum of 2 years of previous MSP experience is required.
You should have experience with:
- Supporting multiple clients and diverse IT environments.
- Managing complex technical issues and escalated tickets.
- Working with different client infrastructures and technologies.
- Taking ownership of technical projects from planning through implementation.
- Communicating directly with clients and technical stakeholders.
- Coordinating with internal engineering teams and third-party vendors.
- Documenting technical implementations and project deliverables.
- Managing priorities and meeting established SLAs.
What You'll Work On
This role focuses on advanced systems engineering, project implementation, and technical consulting across Mac and Windows environments.
Systems Engineering & Projects
- macOS and Windows systems administration.
- Email, server, and data migrations.
- Tenant-to-tenant migrations.
- Mac and Windows MDM deployments, configurations, and migrations.
- SSO implementations and identity management.
- EDR/MDR deployments, migrations, and configurations.
- Security assessments and infrastructure improvements.
- SOC 2 compliance-related initiatives.
- Advanced troubleshooting and L3 escalations.
- Microsoft 365, Entra ID, and cloud infrastructure.
- Pitching and recommending systems and security solutions to clients.
Project Management & Coordination
- Manage assigned engineering projects from initial planning through implementation and completion.
- Conduct project planning meetings, progress reviews, and retrospectives using Scrum project management principles.
- Coordinate with internal engineering and consulting teams.
- Work with third-party SaaS vendors to obtain quotations, evaluate solutions, and provide client recommendations.
- Coordinate hardware procurement, software licensing, and other project requirements.
- Provide proactive project updates and communicate directly with clients.
- Identify project risks, technical challenges, and implementation requirements.
Technical Support & Team Collaboration
- Handle elevated technical tickets requiring advanced engineering knowledge.
- Provide technical guidance and escalation support to other engineers.
- Ensure assigned tickets and projects meet established SLAs.
- Monitor Engineering and Consultant team Slack channels and respond to requests promptly.
- Maintain accurate technical documentation and project records.
- Maintain a monthly billable target of 75 hours.
What We're Looking For
Required Qualifications:
- Minimum of 2 years of previous MSP experience.
- Proven experience participating in or leading complex systems engineering projects.
- Strong hands-on experience with both macOS and Windows environments.
- Experience with Mac systems engineering, MDM, and enterprise endpoint management.
- Experience handling email and data migrations, MDM rollouts, SSO implementations, or security projects.
- CompTIA A+ certification or equivalent completed certification.
- CompTIA Security+ certification or equivalent completed security certification.
- Basic to intermediate knowledge of cloud computing platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
- Strong understanding of systems administration, infrastructure, endpoint management, and cybersecurity.
- Strong project coordination and organizational skills.
- Excellent written and spoken English.
- Confident client-facing communication and technical presentation skills.
- Ability to work independently and manage multiple projects.
- Based in the Philippines.
- Comfortable working hours aligned with the assigned U.S.-based MSP.
Additional Experience That Will Be Valuable:
- Jamf, Kandji, Mosyle, or Microsoft Intune.
- Apple Business Manager (ABM).
- Microsoft 365 and Entra ID.
- Okta or other SSO and identity management platforms.
- CrowdStrike, SentinelOne, Huntress, or other EDR/MDR solutions.
- SOC 2 compliance and security frameworks.
- PSA and RMM platforms such as ConnectWise, Autotask, HaloPSA, NinjaOne, Datto RMM, or N-able.
Certifications Matter Here
We believe professional development should be an ongoing part of your career.
Certifications in the following areas are highly valued:
- Apple and macOS technologies.
- Microsoft and cloud technologies.
- CompTIA.
- Cisco and networking.
- Fortinet, SonicWall, and other security technologies.
- Cybersecurity and endpoint protection.
Kalutasan provides up to $500 per year toward certifications and professional development.
Not Just Another MSP Job
We focus on partnering with stable, growing U.S.-based MSPs that offer meaningful technical exposure and long-term career opportunities.
You'll work directly as part of the client's engineering team, take ownership of real projects, collaborate with experienced technical professionals, and continue developing your expertise in systems engineering and cybersecurity.
Our goal isn't simply to place you. Our goal is to put you somewhere you can grow.
Compensation & Benefits
- High pay – top-of-market compensation for experienced MSP talent.
- 100% work from home.
- Full-time contractor role.
- 15 days paid time off per year.
- 6 U.S. federal holidays.
- Up to $500/year toward certifications and professional development.
- Continuous technical and professional training.
- Long-term placement with stable MSP clients.
- Opportunities for technical and professional growth.
- Ongoing support from Kalutasan.
Learn More About Kalutasan
Website: kalutasan.com
Facebook: Follow Kalutasan on Facebook.
YouTube: Watch Kalutasan on YouTube.
Think You're Ready?
If you're an experienced MSP engineer with strong macOS and Windows knowledge, a background in systems engineering projects, and the confidence to take ownership of complex implementations, we'd love to hear from you.
Take the next step in your engineering career.
