L2 Helpdesk Technician - MSP

L2 Helpdesk Technician - MSP 

100% Remote | High Pay | Paid Certifications | Work With Growing U.S. MSPs 

You've Learned the Fundamentals. Now Get Better. 

You're past basic troubleshooting. You know how an MSP service desk works. You can manage a queue, troubleshoot independently, communicate with clients, and close tickets without needing someone to walk you through every step. 

At Kalutasan, we align experienced Filipino MSP technicians with great, growing U.S.-based MSPs where they can get meaningful technical exposure, take on more responsibility, and continue developing their careers. 

This isn't the same old MSP helpdesk job. It's an opportunity to become a better technician. 

MSP Experience Is Required 

A minimum of 2 years of previous MSP experience is required. 

• Supporting multiple clients 

• Working across diverse infrastructures 

• Managing and closing tickets in a fast-paced environment 

• Using PSA and RMM platforms every day 

• Troubleshooting independently 

• Communicating directly with end users 

• Documenting your work 

• Taking ownership of issues through resolution 

• Knowing when an issue needs to be escalated 

What You'll Work On 

• User onboarding and offboarding 

• Microsoft 365 administration 

• Entra ID 

• SharePoint and OneDrive 

• User profiles, groups, and distribution lists 

• Permissions and access management 

• MFA and SSO 

• Conditional Access 

• Microsoft Intune 

• Line-of-business application installation and troubleshooting 

• VPN configuration and troubleshooting 

• Wi-Fi and network troubleshooting 

• DHCP 

• Escalated desktop and user support 

• Working across multiple client environments 

• Maintaining accurate technical documentation 

• Owning tickets from initial troubleshooting through resolution 

What We're Looking For 

Required: 

• 2+ years of experience working for an MSP 

• Strong experience using PSA and RMM platforms 

• Proven experience resolving and closing tickets in a high-volume MSP environment 

• Strong Microsoft 365 administration skills 

• Experience with Entra ID, SharePoint, OneDrive, MFA, and permissions 

• Strong troubleshooting and problem-solving skills 

• Ability to work independently 

• Excellent written and spoken English 

• Professional client-facing communication 

• Strong documentation habits 

• Based in the Philippines 

• Comfortable working hours aligned with your assigned U.S.-based MSP 

Experience with common MSP platforms such as ConnectWise, Autotask, HaloPSA, Datto RMM, NinjaOne, N-able, IT Glue, Hudu, or comparable tools is valuable. 

Certifications Matter Here 

Certifications are a big plus, particularly Microsoft, CompTIA, Cisco, Fortinet, SonicWall, Meraki, Ubiquiti, and cybersecurity technologies. 

Kalutasan provides up to $500 per year toward certifications and professional development. 

Not Just Another MSP Job 

We focus on partnering with stable, growing MSPs that can provide real technical exposure and long-term opportunities. You'll work directly as part of their team, gain exposure to different clients and technologies, and have opportunities to learn from experienced technical professionals. Our goal isn't simply to place you. Our goal is to put you somewhere you can grow. 

Compensation & Benefits 

• High pay - top-of-market compensation for experienced MSP talent 

• 100% work from home 

• Full-time contractor role 

• 15 days paid time off per year 

• 6 U.S. federal holidays 

• Up to $500/year toward certifications 

• Continuous technical and professional training 

• Long-term placement with stable MSP clients 

• Clear growth path 

• Ongoing support from Kalutasan 

Learn More About Kalutasan 

Website: kalutasan.com 

Facebook: Follow Kalutasan on Facebook 

YouTube: Watch Kalutasan on YouTube 

Think You're Ready? 

If you're already a strong MSP technician and you're looking for more exposure, more responsibility, and more opportunity to grow, let's talk. Apply today.