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Remote Level 3 IT Help Desk Support (MSP)

Role overview

Qualifications

  • Having worked with a Managed Services Provider (MSP) in the past is a MUST!
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)

Responsibilities

  • Point person with Windows Desktop related issues
  • End-User assistance
  • Assist with Windows Servers
  • Monitor alert systems and take appropriate action as per guidelines.

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Reliability
  • Willingness To Learn

About the company

K2 Staffing logo

K2 Staffing

  • Staffing & Recruiting
  • Startup
  • 2–10
K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge. Through our vast experience, we understand locating and attracting the right talent can be comparable to ascending K2 - difficult, sometimes impossible, and completely savage. With that said, we take a very methodical approach with our process, including a detailed discovery process ultimately leading to a customized plan of action for each of our clients. Our “high-tech, soft-touch” technique produces results that cannot be denied. We have embraced technology to its fullest, which provides us with top-quality candidates to choose from. That, however, does not disclude how important it is to roll up our sleeves and connect with people on a human level, avoiding short-term arrangements, disappointment, and a tremendous waste of time and money for all parties involved. Whether you are a candidate seeking to locate a company to represent for the long haul, or you are a hiring manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you. Utilizing our “high-tech, soft-touch” approach, we will successfully diagnose the needs and desires of both our clients and candidates, resulting in the perfect connection for years to come.

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Job description

Summary

Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore/Remote IT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs).  To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • Point person with Windows Desktop related issues
  • End-User assistance 
  • Assist with Windows Servers
  • Monitor alert systems and take appropriate action as per guidelines.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network support
  • LAN/WAN Maintenance Support
  • Network Hardware Support and Installation
Qualifications & Requirements
  • Having worked with a Managed Services Provider (MSP) in the past is a MUST!
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support

  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)
  • History of network and firewall administration (Sonicwall & Meraki).

  • Basic knowledge of network, server, and workstation troubleshooting knowledge.

  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow

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