IT Support Specialist || Permanent WFH || US Hours || Up to PHP55K

Empower Your Career with OutForce BPO Philippines

Who’s OutForce?

OutForce is a people-first outsourcing company focused on building high-performing teams.

We invest in our people, support career growth, and create an environment where individuals can do their best work.

From day one, you’re part of a team that values collaboration, accountability, and continuous improvement—not just headcount.

We’re proud to be Great Place to Work certified and recognized by HR Asia as one of the Best Companies to Work For in 2025.

Join us at Outforce and be part of a thriving community that celebrates success and embraces excellence.

Your future begins here!

About the Team You’ll Join

Our Client, is a U.S.-based firm specializing in civil engineering, infrastructure, and environmental services. They provide professional services including testing, inspection, engineering, and consulting to both public and private sector clients across transportation, commercial, water, government, and industrial markets. With over 100 offices nationwide, they delivers expertise throughout all project stages while emphasizing quality, safety, and sustainability.

Job Overview:  

Employment type: Full-time

Shift: Night shift US Central standard time of 8 am to 5 pm

Work setup: Permanent Work from Home/Remote

Salary: PHP 40,000.00 – PHP 55,000.00

What we offer:

• Competitive compensation package aligned with your skills and experience
  
• Night differential pay to help maximize your earnings
  
• Comprehensive HMO coverage, including a free dependent on Day 1
  
• Permanent work-from-home setup for better work-life balance
  
• Employee referral program with rewarding incentives
  
• 20 days of annual leave, giving you flexibility to manage your time
  
• Engaging team activities and events to keep work enjoyable
  
• Build strong, high-impact connections with key stakeholders across the business
  
• Take part in client engagement initiatives to elevate your professional experience
  

What We’re Looking For:

• 1 – 3 years of related experience in PC support.
  
• Knowledge of networking is a plus.
  
• Must be familiar with Windows desktop operating systems, Microsoft Office, and computer components.
  
• High school diploma or equivalent required.
  
• A+ certification or equivalent education.
  
• Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint required.
  
• Knowledge of the inner workings of PCs and Windows operating systems is required.
  

What You’ll Be Working On:

• Provides routine technical assistance to computer system users.
  
• Answers questions or resolves computer problems for clients via telephone, Microsoft Teams, or from a remote location.
  
• Provides assistance concerning the use of computer hardware and software, installation, word processing, electronic mail, and operating systems.
  
• Provides assistance to our Sr. IT Support Specialists as needed.
  
• Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, and maintains a pleasant and professional image.
  
• Makes good use of web tools and online industry resources and can implement and manage web projects, has online marketing knowledge, aware of industry trends.
  
• Has an awareness of, researches and adopts effective technologies that improve the bottom line, works well with tech resources.
  
• Performs routine maintenance on system components. Understands system performance requirements and what kind of maintenance is needed.
  
• Identifies measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system. Can accurately evaluate system performance.
  

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!