We are seeking a Site Reliability Engineer to join our Merchandise Technology Domain SRE team. This application-focused SRE role keeps business-critical systems healthy by applying engineering practices to production operations, ensuring problems are diagnosed at the source rather than passed along. The engineer will leverage cloud technologies in a team-oriented, collaborative environment and participate in an on-call rotation for the applications in scope. Responsibilities Provide production support for business-critical applications, including incident triage, on-call rotation, escalation, and root cause analysis Navigate unfamiliar codebases and trace failures through Java/Spring Boot services to the responsible class, query, or configuration value Perform log and trace-driven triage using APM, distributed tracing, logs, NRQL, alerting, dashboards, and synthetics Execute database triage by writing queries for data extraction, correction, or replay across relational and NoSQL databases Manage the incident lifecycle, including assignment group routing, priority/SLA handling, re-drives, and change records Support and mitigate incidents in cloud-native environments running on AWS and Kubernetes Handle Kafka operations such as consumer lag, partitions/offsets, replay/reprocessing, and dead letter handling Resolve small operational defects and bugs through CI/CD with tests, and know when to hand off to feature-owning teams Apply strong analytical judgment on mitigation versus continued diagnosis during live incidents Collaborate with cross-functional teams and communicate clearly in writing throughout incident response Requirements 2+ years of experience in Site Reliability Engineering or production support of business-critical applications Background in incident triage, on-call rotation, escalation, and root cause analysis Proficiency in Java and Spring Boot, with the ability to navigate unfamiliar codebases and trace failures to their source Expertise in log/trace-driven triage using APM, distributed tracing, NRQL, alerting, dashboards, and synthetics, along with PagerDuty routing Skills in relational databases (PostgreSQL, MySQL, Oracle) and NoSQL (DynamoDB), including writing queries for data extraction, correction, or replay Knowledge of AWS and Kubernetes for supporting and mitigating incidents in cloud-native environments Competency in Apache Kafka operations, including consumer lag, partitions/offsets, replay/reprocessing, and dead letter handling Familiarity with CI/CD pipelines to resolve small operational defects and bugs through tested code changes Capability to apply strong analytical and problem-solving judgment during live incidents Understanding of Anthropic Claude for engineering workflows Excellent written communication skills (B2+ level) Nice to have Experience with New Relic across APM, distributed tracing, logs, NRQL, alerting, dashboards, and synthetics Familiarity with ServiceNow incident lifecycle management, including assignment group routing, priority/SLA handling, re-drives, and change records
