We are hiring a Strategic Design Leader to define opportunity spaces from messy business questions across strategy, CX, and digital transformation in LATAM. You will guide narratives, prototypes, and cross-account engagements while leveraging AI-enabled delivery to accelerate insight and direction. Apply to help align leaders and deliver decision-ready work! Responsibilities Run discovery and problem framing for complex transformation, modernization, and innovation efforts to reduce ambiguity Unify customer needs, business goals, operational realities, and technical feasibility into an integrated strategic perspective Structure ambiguity into hypotheses, decisions, plans, and measurable outcomes that keep work progressing Guide senior-stakeholder discussions and steer competing viewpoints toward alignment Craft experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts that anchor transformation Map friction points, opportunity areas, and intervention moments across channels, roles, and operating structures Convert strategy into usable experience frameworks, roadmaps, and prototype briefs that teams can execute Ensure recommendations are financially viable and operationally realistic, not only conceptually attractive Partner with account and delivery leadership to shape strategic opportunities and client propositions Assemble proposal storylines, methodologies, workstreams, staffing plans, estimates, and governance structures for new pursuits Develop points of view, demos, and prototype narratives that help clients feel confident in their decisions Join pitches, workshops, executive sessions, and follow-on conversations to advance engagement outcomes Combine user research, market data, competitive analysis, stakeholder input, and operational information into a coherent picture Separate evidence from assumption and surface meaningful gaps that must be addressed Translate findings into implications, recommendations, and decision-ready narratives instead of descriptive summaries Create strategic decks, points of view, one-pagers, proposals, workshop content, transformation stories, and decision-support tools Clarify complex information so executive audiences find it understandable, trustworthy, and actionable Hold a high bar for information architecture, visual storytelling, and editorial quality across deliverables Use AI tools including Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to speed research, synthesis, content creation, and prototyping Establish repeatable AI-supported processes with appropriate judgment, verification, and quality assurance Support teams in applying AI to expand delivery capacity while preserving strategic rigor and avoiding generic outputs Advise researchers, service designers, UX and product designers, content strategists, and solution teams with direct strategic guidance Turn executive vision into briefs, working frameworks, and quality standards that guide team execution Influence effectively to lead outcomes even without formal reporting authority Requirements More than 10 years of experience spanning experience strategy, service design, innovation, consulting, product strategy, or digital transformation Demonstrated ownership of complex client engagements from early framing through recommendation and concept definition Practical experience partnering with senior client stakeholders and account leadership to drive outcomes Standout portfolio with executive narratives, strategic artifacts, and transformation work Expert facilitation ability, creating productive alignment across stakeholders with different perspectives Strong ability to synthesize, turning complicated and diverse inputs into clear, decision-ready insights Excellent written communication skills for producing refined, executive-grade content Confident presentation capability, explaining complex strategic ideas with clarity Proven ability to manage multiple high-priority workstreams while maintaining narrative coherence and quality Professional fluency in English and Spanish, strongly preferred due to the LATAM focus of this position Nice to have Certification in Product Management that strengthens your candidacy
