We are seeking a Strategic Design Leader to turn ambiguous business challenges into executive-ready opportunities and decisions across LATAM. You will steer experience strategy, research, innovation, AI-enabled delivery, and digital transformation across multiple accounts while shaping proposals and narratives. Apply to help teams align fast and deliver high-impact outcomes! Responsibilities Lead discovery and problem definition for complex transformation, modernization, and innovation initiatives to clarify ambiguous business contexts Connect customer needs, business objectives, operational constraints, and technology feasibility into a single strategic view Convert uncertainty into structured hypotheses, decisions, plans, and measurable outcomes that sustain momentum Facilitate conversations with senior stakeholders and reconcile conflicting perspectives into shared alignment Define experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts that guide transformation Identify friction points, opportunity areas, and intervention moments across channels, roles, and operating models Translate strategy into actionable experience frameworks, roadmaps, and prototype briefs Validate that recommendations are financially sound and practically achievable, not only compelling on paper Collaborate with account and delivery leaders to develop strategic opportunities and client propositions Develop proposal storylines, methods, workstreams, staffing plans, estimates, and governance models for new business efforts Create distinctive points of view, demos, and prototype narratives that build client confidence in decisions Participate in pitches, workshops, executive sessions, and follow-up discussions to move work forward Synthesize user research, market data, competitive analysis, stakeholder input, and operational insights into a cohesive understanding Differentiate validated evidence from assumptions and highlight critical gaps that require attention Turn evidence into implications, recommendations, and decision-oriented narratives rather than descriptive reporting Produce strategic presentations, points of view, one-pagers, proposals, workshop materials, transformation stories, and decision tools Organize complex information so it is clear, credible, and actionable for executive audiences Maintain high standards for information structure, visual storytelling, and editorial quality across deliverables Apply AI tools including Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content creation, and prototyping Build repeatable AI-supported workflows while applying sound judgment, verification, and quality assurance Enable teams to use AI to expand delivery capacity without losing strategic depth or producing generic output Provide direct strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams Translate executive vision into clear briefs, working frameworks, and quality benchmarks that guide execution Lead through influence effectively, including in situations without formal reporting lines Requirements Extensive background with 10+ years across experience strategy, service design, innovation, consulting, product strategy, or digital transformation Proven track record owning complex client engagements end to end, from initial framing through recommendations and concept definition Hands-on experience partnering with senior client stakeholders and account leadership to shape direction and influence outcomes Impressive portfolio showcasing executive narratives, strategic deliverables, and transformation programs Advanced facilitation skills, enabling alignment among stakeholders with differing viewpoints Strong synthesis capability, turning complex and varied inputs into crisp, decision-ready insights Outstanding writing skills, producing polished, executive-level materials Solid presentation skills, clearly communicating sophisticated strategic ideas with confidence Demonstrated ability to manage multiple high-priority workstreams without losing narrative clarity or delivery quality Professional fluency in English and Spanish, strongly preferred due to the LATAM focus of this position Nice to have Product Management certification relevant to the role
