We are seeking a Strategic Design Leader who can operate at the intersection of business strategy, customer experience, research, innovation, AI-enabled delivery and digital transformation. The role converts ambiguous business challenges into clear opportunity spaces, aligned decisions and executive-ready outputs. This is not a traditional UX, Product Design or people-management position. It is a hands-on leadership role for someone who can shape pursuits, guide complex engagements, create persuasive narratives, define prototype direction and mobilize multidisciplinary teams across multiple accounts Responsibilities Lead discovery and problem framing for complex transformation, modernization, and innovation initiatives, bringing structure to ambiguous business challenges Connect customer needs, business objectives, operating constraints, and technology feasibility into a cohesive strategic view Convert ambiguity into structured hypotheses, decisions, plans, and measurable outcomes that drive forward momentum Facilitate conversations with senior stakeholders and work through competing perspectives to reach alignment Define experience visions, design principles, customer journeys, service ecosystems, and future-state concepts that guide transformation efforts Identify tensions, opportunity spaces, and intervention points spanning channels, roles, and operational systems Translate strategic direction into actionable experience architectures, roadmaps, and prototype briefs Ensure all recommendations are commercially viable and executable, not just conceptually appealing Partner with account and delivery leadership to shape strategic opportunities and client-facing propositions Develop proposal narratives, approaches, workstreams, staffing models, estimates, and governance structures to support pursuits Create differentiated points of view, demonstrations, and prototype stories that help clients make confident decisions Contribute directly to pitches, workshops, executive reviews, and the follow-up conversations that stem from them Synthesize user research, market intelligence, competitive benchmarks, stakeholder interviews, and operational inputs into unified insight Distinguish confirmed evidence from assumptions and surface critical gaps that need to be addressed Convert evidence into implications, recommendations, and decision-ready narratives rather than purely descriptive reporting Create strategic decks, points of view, one-pagers, proposals, workshop materials, transformation narratives, and decision frameworks Structure complex information so that it is comprehensible, credible, and actionable for executive audiences Maintain a high standard of information hierarchy, visual storytelling, and editorial precision across all deliverables Use AI tools such as Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content development, and prototyping Design repeatable AI-assisted workflows while applying strong judgment, verification, and quality control to outputs Help teams adopt AI as a delivery multiplier without sacrificing strategic depth or producing generic results Provide hands-on strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams Translate executive intent into clear briefs, working structures, and quality criteria that guide team execution Operate effectively through influence, including in situations where you hold no direct reporting authority Requirements 10+ years of experience in experience strategy, service design, innovation, consulting, product strategy, or digital transformation Demonstrated ownership of complex client engagements, managing them end-to-end from initial framing through recommendation and concept definition Direct experience engaging with senior client stakeholders and account leadership to shape outcomes A strong portfolio showcasing executive narratives, strategic deliverables, and transformation work Expert-level skill in facilitation, enabling productive alignment across stakeholders with differing perspectives Strong synthesis ability, turning complex and varied inputs into clear, decision-ready insight Excellent written communication skills, capable of producing polished, executive-ready materials Strong presentation skills, able to convey complex strategic concepts with clarity and confidence Capability to manage multiple high-priority workstreams simultaneously without sacrificing narrative coherence or delivery quality Professional fluency in English and Spanish, strongly preferred given the LATAM scope of this role Nice to have Relevant Product Management certification, which would be viewed as a valuable addition to your qualifications
