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Senior Site Reliability Engineer

Role overview

Qualifications

  • 3+ years of Site Reliability Engineering or DevOps experience supporting distributed systems
  • Strong on-call support experience for production services and incident response during business hours
  • Proven experience with Amazon Web Services in production environments
  • Hands-on experience with Amazon DynamoDB and Amazon ElastiCache

Responsibilities

  • Provide on-call support for Java backend identity services during business hours
  • Troubleshoot complex production issues using logs and telemetry and drive root-cause resolution
  • Prepare and deploy patches to address issues in cloud infrastructure
  • Improve service reliability by implementing practical changes that reduce errors and instability

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Communication

About the company

EPAM Systems logo

EPAM Systems

IT Services & IT Consulting

Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments. We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively. We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world. We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at www.epam.com.

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size10001

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Job description

We are looking for a hands-on Senior Site Reliability Engineer to help maintain, enhance, and support a Java services ecosystem in close collaboration with an SRE peer and a backend engineering team. You will strengthen reliability, observability, and operational readiness while participating in on-call support. Responsibilities Provide on-call support for Java backend identity services during business hours Troubleshoot complex production issues using logs and telemetry and drive root-cause resolution Prepare and deploy patches to address issues in cloud infrastructure Improve service reliability by implementing practical changes that reduce errors and instability Build and refine metrics and dashboards to surface platform health and service behavior Monitor SLOs and propose code changes that improve SLO attainment as issues arise Create and improve runbooks to standardize operational response and reduce time to recovery Communicate incidents and operational risks clearly in writing during live response Collaborate closely with engineers to align operational practices with service ownership Requirements 3+ years of Site Reliability Engineering or DevOps experience supporting distributed systems Strong on-call support experience for production services and incident response during business hours Proven experience with Amazon Web Services in production environments Hands-on experience with Amazon DynamoDB and Amazon ElastiCache Strong Git skills for collaborating on operational and reliability code changes Solid Gradle knowledge for building and maintaining Java-based services Strong troubleshooting skills using logs and telemetry to identify root causes Clear written communication skills for documenting and reporting operational issues during incidents Proactive learning mindset to absorb complex information quickly and apply it under pressure Upper-Intermediate English proficiency (B2) Nice to have Kubernetes Terraform Grafana New Relic Apache Kafka

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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