Business Support Officer

3-Month Contract with a local authority

Umbrella Rate: £17.54 per hour umbrella

Summary

• We are seeking three Business Support Officers to support Children's & Young People's Services across the Resolution & Tribunal, Annual Reviews, and General Area teams. You will manage sensitive documentation, process high-volume administration, and support EHCP and tribunal processes to ensure essential services are delivered for children and families.  
  

Responsibilities

• Prepare and collate tribunal bundles, and provide administrative support relating to EHCP and annual review processes.
  
• Manage and respond to high-volume shared inboxes, processing incoming emails and correspondence.
  
• Update and maintain electronic records, databases, spreadsheets, and case information.
  
• Monitor deadlines, workflows, and ensure documentation is processed within statutory timescales.
  
• Send and handle confidential and sensitive information appropriately in line with data protection requirements.
  
• Liaise with internal teams and external stakeholders to gather required information.
  

Experience

• Previous experience in an administrative, business support, or office-based role.
  
• Experience handling confidential and sensitive information, maintaining databases, spreadsheets, and electronic records.
  
• Previous experience within Children's Services, Education, Local Government, or a Public Sector environment.
  
• Experience supporting EHCP processes, tribunals, or annual reviews, and familiarity with Liquid Logic or similar case management systems.
  

Qualifications

• Strong written and verbal communication skills with the ability to work independently and meet deadlines in a fast-paced environment.
  

Additional Information

• Working hours: 37 hours per week (Monday to Friday, 9:00am - 5:00pm)
  
• We work on a biweekly payment schedule.
  
• Location: Suffolk (IP1 - equipment collection required)
  
• This is a Remote role.
  
• Enhanced DBS required.
  
• Contract: Temporary, 3 months initially with potential extension