Lead Business Operations Specialist

Project Summary: This initiative centers on thorough account administration and contract oversight to maintain strong governance, regulatory compliance, and financial control across the business unit. It enables informed decision-making by delivering in-depth reporting, margin management, and streamlined contract processes to maximize account effectiveness. What Candidate Is Needed: Proficient in managing commercial models including staff augmentation, fixed price, and managed capacity frameworks Skilled in contract preparation, review workflows, and administrative support Advanced data analysis and reporting capabilities to support strategic account management decisions Strong communication and diplomacy skills to engage with internal and external stakeholders Excellent organizational skills with the ability to prioritize and multitask under pressure Collaborative team player with a proactive approach, high attention to detail, and stress resilience Responsibilities Provide administrative support for the account by scheduling necessary meetings, drafting meeting minutes, and leading meeting agendas Oversee contract preparation and review processes, forwarding contracts to legal, finance, and delivery teams while tracking status to ensure deadlines are met Build and uphold compliance standards across business unit accounts Model and evaluate PnL components tied to contract pricing and rate calculations Assist governance reviews by compiling materials, assessing service levels, SLAs, KPIs, and evaluating risk exposure Design, implement, and maintain reports needed by Client partners and Delivery managers to enable informed decisions, ensuring data accuracy and relevance Track account margin forecasts, examine factors influencing margin, and comprehend all margin-related impacts Carry out ad-hoc operational requests from Client partners, Project and Delivery managers, and clients Work collaboratively within a team and coordinate with third-party vendors as needed Requirements 4+ years of experience in Operations, Finance, or Analytics, ideally within an international setting Solid foundation in financial modeling and data analysis Analytical thinker with strong problem-solving abilities Excellent communication and stakeholder management skills, capable of engaging effectively with senior leadership English proficiency at B2+ level (written and spoken) Advanced Excel capabilities AI proficiency with hands-on experience