Taxi Licensing Service Support Officer

3-month contract position with a local authority

Summary

• This is a 3-month contract position with a local authority, focusing on administering all aspects of taxi licensing processes, including private hire vehicles, hackney carriages, drivers, and operators. The role is crucial for ensuring compliance with relevant legislation and council policies, providing advice and support to the trade, and maintaining accurate records in line with data protection requirements.
  

Responsibilities

• Provide advice to customers on taxi licensing processes, including hackney carriage and private hire requirements.
  
• Process licence applications in line with current legislation, policies, and procedures.
  
• Liaise with external agencies and internal teams to gather and verify application information.
  
• Maintain accurate and up-to-date records on internal systems, ensuring compliance with Data Protection and Freedom of Information requirements.
  
• Produce and issue licences within required timescales.
  
• Escalate concerns regarding applicants or licence holders to relevant managers where formal action may be required.
  
• Deliver excellent customer service when dealing with members of the public, operators, and stakeholders.
  
• Support continuous improvement initiatives within the licensing service.
  
• Ensure compliance with council policies including health & safety, safeguarding, equalities, and customer care.
  

Requirements

• Essential Experience Required
  
  • Experience or working knowledge of taxi licensing administration.
    
  • Understanding of relevant taxi licensing legislation and regulatory frameworks.
    
  • Proven experience working with a range of stakeholders (public, internal teams, external agencies).
    
  • Experience managing competing priorities and working to deadlines.
    
  • Experience using IT systems, including case management systems and Office 365.
    
  • (Desirable) Experience using Idox Uniform or similar systems.
    

• Essential Qualifications Required
  
  • Minimum of 4 GCSEs (Grade C/4 or above), including English and Maths, or equivalent qualification.
    

Additional Information

• Working hours: 37 hours per week.
  
• Office based in Kettering with some remote working.
  
• We work on a bi-weekly schedule.