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French-speaking Customer Support | Remote in Portugal | Relocation Provided

CB Talents Academy

Role overview

Qualifications

  • Fluent in French
  • Comfortable communicating in English
  • Friendliness and customer-focused attitude
  • Good communication and problem-solving skills

Responsibilities

  • Support customers in French and English
  • Answer questions and assist with technical issues
  • Guide customers through clear and simple solutions
  • Record and update customer cases accurately

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Sales
  • Detail Oriented
  • Friendliness
  • Patience

About the company

CB Talents Academy logo

CB Talents Academy

Bootcamps & Skills Academies

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

IndustryBootcamps & Skills Academies
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: French and English

About The Role

We are looking for a French-speaking Customer Support Specialist to join a technology-related customer service project based in Portugal.

You will assist French-speaking customers, answer their questions, guide them through simple technical issues, and make sure they have a smooth and positive experience.

The position is remote within Portugal. Candidates may already be based in Portugal or be open to relocating. Relocation support is available for eligible candidates.

What We Offer

  • Competitive salary
  • Remote work within Portugal
  • Relocation support provided for candidates outside Portugal
  • International and multicultural work environment

What You Will Do

  • Support customers in French and English
  • Answer questions and assist with technical issues
  • Guide customers through clear and simple solutions
  • Record and update customer cases accurately
  • Follow up when additional support is needed
  • Help create a friendly and positive customer experience

What We Are Looking For

  • Fluent in French and comfortable communicating in English
  • Friendly, patient, and customer-focused
  • Comfortable using computers and learning new systems
  • Good communication and problem-solving skills
  • Organized and attentive to detail
  • Previous customer service experience is welcome, but not mandatory
  • Sales experience is a plus, but not required

Interested candidates are welcome to apply by submitting their updated CV to shofia.aula@cbtalents.org

Applicants should be fluent in French and English and either currently based in Portugal or hold an EU passport and be open to relocation.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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