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Client Services Representative - Remote

Role overview

Qualifications

  • High School diploma or GED required
  • Experience in customer service and/or health care environment
  • Excellent verbal and written communications skills
  • Proficiency in typing and computer programs

Responsibilities

  • Answer 90% of incoming calls from providers, members, facilities, and primary care offices
  • Problem solving and representing the organization positively to callers
  • Initial intake documentation in appropriate electronic health records
  • Provide consistently outstanding service to internal and external customers

Key facts

  • Remote from: United States
  • Full time
  • Customer Service Representative
  • English

Hard skills

Other skills

  • Customer Service
  • Communication
  • Organizational Skills
  • Problem Solving
  • Multitasking
  • Typing
  • Professionalism

About the company

Mercy logo

Mercy

Hospitals & Health Care

Mercy, one of the 25 largest U.S. health systems, serves millions annually with nationally recognized quality care and one of the nation’s largest Accountable Care Organizations. Mercy is a highly integrated, multi-state health care system including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 3,400 Mercy Clinic physicians and advanced practitioners, as well as more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas.Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Visit MercyVirtual.netMercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic. Visit MercyTechnology.net.For information about Mercy's social media policy, please visit https://www.mercy.net/footer/website-terms-and-privacy/#social. Please note: many of the images and videos featured on our page were taken before the COVID-19 pandemic. Rest assured, we are following all necessary guidelines at this time, whether it's in photos and videos here, or in person at any of our Mercy facilities. For more information, visit Mercy.net/COVID19.

Company details

Company typeXLarge
IndustryHospitals & Health Care
Company size10001

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Job description

Find your calling at Mercy!

Has the responsibility of answering 90% of incoming calls from providers, members, facilities and primary care offices as they relate to eligibility, benefits, claims, and authorization of services. This is a frontline position to the Managed Behavioral Health and Employee Assistance Program (EAP) members and providers regarding the policies, procedures, and programs of the organization. Is responsible for problem solving and representing the organization positively to callers. Is responsible for initial intake documentation in the appropriate electronic health records. The expectation is that the Client Service Representative provides consistently outstanding service to our internal and external customers.

Position Details:

Education: High School diploma or GED required.

Experience: Experience in customer service and/or health care environment.

Other: Excellent verbal and written communications skills and organizational skills required.

Must handle multiple tasks and demonstrate professionalism in handling calls under stress.

Proficiency in typing and computer programs a must.

Preferred Education: BA in psychology, social services, or health administration

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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