Temporary Customer Service Representative

POSITION OVERVIEW

Teton Ridge is seeking a part-time, temporary Customer Service Representative for the months of November and December. This individual will provide support to customers of our Cowboy+ service and Pro Fantasy Rodeo platform including listening to customers' concerns and providing solutions. They may also take orders, process payments, and handle refunds.

This is a remote role eligible for work anywhere in the United States. The schedule will include nights and weekends.

RESPONSIBILITIES

• Respond to customer inquiries via email, phone, and chat including: 
  • Resetting passwords
  • Resolving incorrect credit card data
  • Replying to general inquires around packages/subscriptions/games 
• Identify complex customer issues and escalate to senior customer service reps.
• Maintain accurate records of customer interactions and actions taken.

KNOWLEDGE, SKILLS, AND ABILITIES

• Active listening: Give your full attention to the customer and ask questions to understand their needs 
• Communication: Speak clearly and effectively to convey information 
• Problem solving: Identify the root cause of a problem and develop a solution 
• Empathy: Show understanding and concern for the customer's situation 
• Patience: Remain calm and courteous, even in difficult situations 
• Adaptability: Be flexible and able to work in different situations 
• Time management: Manage your time and the time of others.

Required:

• High School Diploma required, Bachelor's degree preferred.
•  2+ years of experience in a customer facing role.

EEO STATEMENT

Teton Ridge is an equal opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices on the basis of actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, including bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.

CALIFORNIA PRIVACY RIGHTS ACT (CPRA) NOTICE

Teton Ridge is committed to protecting your privacy. If you are a California resident, the California Privacy Rights Act (CPRA) grants you specific rights regarding the collection, use, and sharing of your personal information.

Information We Collect
As part of the application and recruitment process, we may collect personal information, including but not limited to Contact details (e.g., name, email, phone number), Employment history and qualifications, Identifiers such as IP address or device information when applying online, and Any other information you provide during the hiring process.

How We Use Your Information
We use your personal information to assess your qualifications and suitability for employment, communicate with you regarding your application, maintain records related to hiring decisions, and comply with legal and regulatory obligations.

Your CPRA Rights
As a California resident, you have the right to:
- Access the personal information we collect about you
- Request deletion of your personal information, subject to legal exceptions
- Correct inaccuracies in your personal information
- Opt-out of certain data sharing practices

How to Exercise Your Rights
To submit a request, use this form. For verification, we may require additional details to confirm your identity. By submitting your application, you acknowledge and agree to the collection and use of your information as described in this notice.