Real Estate Coordinator (Contact Call Center) - US Remote

Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.

Compass International Holdings is the leading and most integrated provider of residential real estate services in the United States. Through the Compass International Holdings Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.

We are seeking qualified candidates for our Customer Experience Concierge role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. 

This position is 100% remote from any location in the United States. 

The hours for this position are Monday-Friday 9:00am - 6:00pm Eastern Time 

Key Responsibilities:

• Maintain a caseload of 375-600 files
• Ability to manage multiple clients and diverse program details within a caseload
• Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle
• Educate new customers on program benefits and program reward eligibility
• Manage escalations with professionalism and poise
• Identify real estate needs for each customer and tailor the best solution to meet their needs
• Act as an advocate to support the customer throughout their real estate transaction
• Function as a liaison between the customer and real estate agent to ensure excellent service
• Appropriately handle high volume of calls, emails, and texts per day
• Ensure proactive follow-up with customers at key touchpoints in their journey
• Adhere to specific call flow process according to policy-varies from client to client
• Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction
• Provide & facilitate cross-selling of mortgage and ancillary services as needed

Requisite Skills:

• 2-3 years business experience preferred
• High school diploma required; some college preferred
• Bilingual English-Spanish speakers preferred
• Real estate knowledge preferred (home purchase, sale, or mortgage)
• Customer service experience preferred (retail, financial services, or call center)
• Strong interpersonal, verbal, and written communication skills
• Digital literacy and ability to navigate multiple systems
• Strong attention to detail
• Planning and organization skills; ability to multi-task in a fast-paced environment
• Ability to relate to a customer in a professional and courteous manner
• Regular and consistent attendance/punctuality
• Embraces diversity and inclusion