Customer Service Assistant for a Beauty and Wellness Company in Australia (Home Based Part Time)

• Follow up with newly registered beauty therapists and assist with completing their onboarding.
• Review therapist profiles and chase missing photos, information and outstanding requirements.
• Follow up with leads generated through Meta advertising and encourage them to complete their registrations.
• Respond to customer and therapist enquiries through Instagram, email and other communication channels.
• Make phone calls when necessary to follow up with therapists and customers.
• Maintain Excel spreadsheets to track registrations, enquiries, profile completion and follow-ups.
• Provide general customer service and administrative support.

Client Information

The Client operates in the beauty and wellness industry, helping customers arrange professional treatments in the comfort of their own homes.

Must Haves

• Previous experience in customer service, virtual assistance, client relations or a similar role.
• Strong Microsoft Excel skills are essential, including managing spreadsheets, tracking customer information, updating records and monitoring follow-ups.
• Excellent written and verbal English communication skills.
• Confident and professional telephone manner, with the ability to communicate effectively with Australian customers.
• Strong follow-up skills, persistence and the ability to encourage people to complete outstanding actions.
• Highly organised, with excellent attention to detail and the ability to manage multiple enquiries.
• Proactive, self-motivated and comfortable taking ownership of tasks without constant supervision.
• Experience communicating with customers through email, Instagram and other online platforms.
• Ability to learn new systems quickly and adapt to a fast-growing business.

Nice to Haves

Experience in Meta Business Suite

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 5 Mbps to 15 Mbps
· Up to date computer system with a minimum of Windows 8 or Mac OS X
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.

Connect With Us

https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker