Process Improvement Manager Ops

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview 

The Process Improvement Manager Ops role is responsible for leading cross-functional, companywide, and operational process improvement initiatives. It involves analyzing business processes and performance metrics to identify improvement opportunities, define strategies, and prioritize initiatives. Success in this role requires effectively leading teams, collaborating with stakeholders, and championing the use of Lean Six Sigma, project management, business analysis, and change management methodologies to deliver measurable results.

Primary Responsibilities 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage strategic, high impact process improvement initiatives, including small to medium scale projects or specific workstreams within larger efforts, with moderate oversight. Ensure adherence to timelines, scope, and successful completion from initiation through delivery.

• Identify and act on opportunities to increase operational efficiency, improve processes, resolve issues, and reduce waste using Lean Six Sigma tools.

• Define project scope, goals, and deliverables that support departmental and organizational objectives.

• Develop, maintain, and track detailed project plans, managing all relevant components and communicating milestones and progress from pilot deployment through launch and control to ensure expected results are achieved.

• Identify key metrics to prioritize and monitor critical activities, ensuring consistent and effective tracking and reporting of progress.

• Ensure successful project delivery by meeting key performance indicators, including timelines and quality outcomes. Monitor and sustain process changes to ensure long-term adoption.

• Schedule, coordinate, and lead project meetings with cross functional teams, including preparing meeting materials and post meeting deliverables.

• Collaborate effectively with stakeholders to identify and mitigate project risks and contribute to the development of contingency plans.

• Plan, manage, and track continuous improvement projects, including conducting basic process mapping and process analysis to identify inefficiencies and improvement opportunities.

• Recommend improvements and troubleshoot issues related to implementing process solutions; may support the development of new processes using tools such as Quickbase, Power Automate, and others.

• Leverage internal systems to extract and analyze data to generate insights that guide prioritization and strengthen organizational decision making.

• Create and compile performance metrics and data tracking for business units and related services, with emphasis on critical success factors.

• Facilitate engaging virtual or onsite cross functional events to promote collaboration, innovation, and growth.

• Train teams on process improvement methodologies.

• Perform other duties as assigned.

Education and Experience

• Bachelor’s degree in business, STEM, or related field

• 5 years of Project Management and/or Process Improvement experience required or equivalent combination of experience and education.

• 2 years of hands-on Lean Six Sigma process improvement experience preferred

• Process improvement Green Belt certification required within 1 year

• Project management certification preferred, such as PMP or CAPM

• Familiarity with process improvement methodologies, such as Lean Six Sigma preferred

• Experience within a customer service focused organization preferred

• Experience working in a Human Capital Management/Payroll/Tax industry preferred

• Experience collaborating on projects that are deadline driven

• Proficient in Microsoft Office Suite including Visio, Word, PowerPoint, and Excel

• Highly organized and able to multi-task

• Effective communication, facilitation, and presentation skills

• Strong leadership skills – must be able to work confidently and effectively with multiple departments and levels within the company

• Strong technical aptitude to quickly learn new technologies/internal software systems and identify user applications

• Experience identifying and resolving complex issues

• Exceptional analytical and critical thinking skills

• Ability to identify and mitigate risks proactively

• Travel up to 15%

Physical Requirements

• Must be able to sit and/or stand for up to 8 hours a day. 

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.