Collaboration and Process Improvement Manager

Collaboration and Process Improvement Manager

Reporting to: Head of Strategy (Cost Recovery and Income Generation)

Dept/Pillar: Business Strategy and Revenue

Hours: 37

Grade/Salary: From £53,893 

Contract Type: Permanent

Vetting Level: NPPV 3 + SC

Role overview 

BlueLight Commercial is aiming to promote a greater utilisation of collaborations and shared services operating models across Police Forces in England and Wales, in order to improve efficiencies and collaborative ways of working.

This role is an integral part of this ambition. In this role you will liaise with the corporate services leadership teams from Police Forces to promote collaborative working, with the objective of assessing opportunities for optimisation and transformation.

In this role, you will proactively identify opportunities to reduce duplication of effort across policing in corporate and enabling functions, develop improvement and transformation opportunities and support the creation of strategies and business cases for future delivery models.

You will deliver prioritised improvements and projects and have experience of using relevant frameworks such as Lean Six Sigma, Prince 2, Process mapping and change management tools in order to successfully embed changes.

You will navigate complex stakeholder landscapes, collaborating with colleagues in the Home Office, NPCC, individual forces and more. You will need excellent interpersonal skills in building strong relationships with these stakeholders, and aligning with transformational change programmes within the Home Office.

My Team and the BlueLight Team 

You will remain an integral member of our high performing team, contributing to BLC’s mission to deliver commercial excellence across policing. We are a small but impactful team operating fully remotely and embracing agile, collaborative and flexible ways of working.

You will help strengthen the team’s collective capability by sharing knowledge openly and ensuring critical context are passed on seamlessly.

You’ll be joining a team that:

· Values autonomy and initiative – empowering each other to lead, challenge, and innovate.

· Collaborates openly – working transparently across functions and stakeholders.

· Supports wellbeing and growth – investing in development and balance.

· Celebrates diversity of thought – encouraging curiosity and learning.

· Delivers meaningful impact – supporting policing outcomes and public value.

We are intent on optimising technology to plan and deliver work visibly, collaboratively, and efficiently. We are fully remote and agile and being a team here is exciting and still a bit unique! 

We care about your wellbeing, and you will have opportunities to grow and progress your career with us.

My Responsibilities and accountabilities 

• Work with Police Forces to influence the future of corporate and enabling services through pragmatic consultancy support, looking at process harmonisation and improved standardisation

• Provide guidance and support to Police Forces around how to maximise current operating models whilst promoting a more global strategy and transformational approach

• Promote best practice in ways of working amongst Police Forces, commercial teams and collaborative operating models

• Create compelling business cases to support and accelerate the maturity of more integrated corporate services

• Drive and lead efficiency programmes and business improvements

• Own the end to end improvement process, including data collection, analysis, identify opportunities and own delivery of activity

• Undertaking any other work as directed by your line manager in connection with your job as may be requested

Qualifications & Accreditations

You are someone who has attained:

• A relevant qualification in Lean Six Sigma, Prince 2 and/or change management is desirable

Experience & Knowledge

You are someone who has:

• A good understanding of managing efficiencies and improvements within a commercial landscape)

• Good understanding of change management practices and techniques

• Experience of developing and evaluating process maps

• Experience of improving process efficiencies and effectiveness

• Extensive project management and implementation experience

• Strong understanding of key drivers of effective stakeholders’ management and engagement

• Evidence of translating complex analysis into key messages and writing clear reports and presentations

• Experience developing collaborative processes and ways of working across multiple organisations

• Good commercial acumen

• Experience in delivering workshops and facilitating collaborative working groups

• Experience of utilising Continuous Improvement methodologies

• Project delivery experience from scoping to post-delivery sustainability support

Skills

You are someone who has:

• Strong organisation skills

• Excellent interpersonal and written communication skills

Personal Qualities

You are:

• Analytically minded and the ability to assimilate and apply new techniques and knowledge quickly to deliver insights and solve problems

• Resilient and adaptable with the ability to work under pressure and to tight deadlines

• A dedication to teamwork and collaboration

• Desire to learn and develop into the role

• Enthusiastic with high level of self-motivation

Our Values

Our values guide our behaviour. They inform how we act, the decisions we make and how we collaborate with each other and the organisations we work with. They were shaped by our Teams purposefully designed to ‘inter-connect’. They remind us of ‘how to be’ in all we do and strive to achieve as a diverse and agile company.

• Be the best

• Be responsible

• Be a team

• Be open

• Be the difference

Equality, Diversity and Inclusion

We foster a work environment that is inclusive as well as diverse, where our people can be themselves. We value every idea and perspective towards helping us to evolve and innovate.

What We Offer - Total Rewards Package

• Starting salary from £53,893 p.a.

• Quality equipment for successful remote working, laptop, mobile phone, monitor, chair & desk and a Welcome ‘kit box’

• 12% employer pension contribution

• Support for your development for your Role and future career development (a framework to achieve this)

• Pension salary sacrifice scheme

• Life insurance 4 x salary

• 28 days annual leave (rising on service)

• Birthday Leave (1 x extra day per year to be used in birthday month)

• Paid bank holiday leave

• Occupational sick pay

• Wellness – free vouchers for eye test and flu jab

• Employee Assistance Programme for health and wellbeing

• 1 x annual professional subscription

• Learning Management System – access to free training & e-learning (more than 80,000 learning resources)

CLOSING DATE: Tuesday 20th October 2026

POTENTIAL INTERVIEWS: W/C 26th October 2026

*Please let us know confidentially if you require any adjustments in order to participate fully in our recruitment experience, this can be prior to applying or when you apply.

“The legal bit”

The successful applicant will be subject to pre-employment checks including medical screening and vetting (carried out externally NPPV3 +SC* ) due to the nature of our business this is important. As standard you will need to satisfy:

• Employment eligibility check (right to work in the UK)

• Residency qualification (meaning you must have a 5 year 'checkable history' in the UK, ideally you have been and you are a resident in England or Wales for the last 5 years).

• Employment references (last 3 years or educational / personal reference where applicable)

*NPPV3 +SC: Vetting process | Warwickshire Police

This level of vetting grants the applicant to have unsupervised, unrestricted access to police premises and systems and could include those working in areas where the police roles have been identified as designated posts. NPPV3 allows access to classified police material or information up to SECRET and occasional access to TOP SECRET