Danish-Speaking Digital Services Support Specialist

Job Title: Danish-Speaking Digital Services Support Specialist
Location: Larnaca, Cyprus (Fully On-site)
Employment Type: Full-time, 40 hours per week
Schedule: Rotating shifts (Monday–Sunday, between 09:00 and 21:00)

About the Role

We are seeking a Danish-Speaking Digital Services Support Specialist to join an international customer experience team in Larnaca, Cyprus. In this role, you will support users navigating secure digital communication platforms across both public and private sector services.
Whether assisting private individuals or business clients, you will serve as the primary point of contact via phone, chat, and email—delivering clear, efficient technical troubleshooting and exceptional customer service.

Key Responsibilities

• Omnichannel Support: Assist Danish-speaking users via phone, chat, and email with professionalism and empathy.
  
• Technical Troubleshooting: Guide customers step-by-step through technical, access, and functionality issues across mobile applications and web platforms.
  
• Account Management: Support both private users and business clients; collaborate with specialized teams on business-level inquiries when needed.
  
• Case Escalation & Resolution: Route complex or specialized queries to the appropriate internal teams or external partners, ensuring complete follow-through.
  
• Complaint Handling: Address customer concerns and complaints with a calm, solution-oriented mindset.
  
• Documentation: Maintain accurate, clear records of all customer interactions in the CRM system.
  

Candidate Qualifications

• Languages: Native or near-native Danish (C2 level) and solid professional English (B2 level).
  
• Education: Minimum high school diploma or equivalent.
  
• Technical Aptitude: Comfortable navigating modern digital platforms, mobile apps, and online tools.
  
• Communication: Exceptional active listening skills and clear written/verbal communication abilities.
  
• Eligibility: Open to local residents in Cyprus or EU passport holders willing to relocate.
  
• Bonus Qualifications: Previous experience in contact centers, customer service, or technical support/troubleshooting is an advantage (though not required—full training provided).
  

What We Offer

• Comprehensive Relocation Package: Support options available for EU citizens moving to Cyprus, including either a direct relocation allowance or flight reimbursement combined with company-supported temporary accommodation in Larnaca.
  
• Performance Incentives: Additional performance-based bonuses on top of a competitive base salary.
  
• Paid Professional Training: In-depth initial training program (Monday–Friday, 09:00–17:30) to set you up for success.
  
• Career Growth: Hands-on experience with digital communication software across public and private sectors in a multicultural environment.